Job Description
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Quality Analyst BPO
B
BPO Company
Kolkata, West Bengal
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Full–time
· Participates in design of call monitoring formats and quality standards.
· Performs call monitoring and provides trend data to CS team lead and manager.
· Uses quality monitoring data management system to compile and track performance at team and individual level.
· Participates in customer and client listening programs to identify customer needs and expectations.
· Provides actionable data to various internal support groups as needed.
· Provides feedback to CS agents, team leader assistant managers, and Managers
· Prepares and analyzes internal and external quality reports for management staff review
· Graduation Must
Quality Analyst BPO
B
BPO Company
Kolkata, West Bengal
Apply
Full–time
· Participates in design of call monitoring formats and quality standards.
· Performs call monitoring and provides trend data to CS team lead and manager.
· Uses quality monitoring data management system to compile and track performance at team and individual level.
· Participates in customer and client listening programs to identify customer needs and expectations.
· Provides actionable data to various internal support groups as needed.
· Provides feedback to CS agents, team leader assistant managers, and Managers
· Prepares and analyzes internal and external quality reports for management staff review
· Graduation Must
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst BPO position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
