Job Description
Minimum 1 yr experience as Quality Analyst (BPO).
Need Graduates.
Must have experience in chat and email auditing.
The candidates must have knowledge of call center metrics, CRM, and Customer Service, hands-on experience with 7-QC tools, and the difference between feedback and coaching.
Night shifts with both side cab service are provided.
Job Type: Full-time
Salary: ₹450,000.00 - ₹650,000.00 per year
Benefits:
Commuter assistance
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Provident Fund
Schedule:
Fixed shift
Monday to Friday
Night shift
US shift
Supplemental pay types:
Commission pay
Joining bonus
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Quality Analyst: 1 year (Preferred)
Need Graduates.
Must have experience in chat and email auditing.
The candidates must have knowledge of call center metrics, CRM, and Customer Service, hands-on experience with 7-QC tools, and the difference between feedback and coaching.
Night shifts with both side cab service are provided.
Job Type: Full-time
Salary: ₹450,000.00 - ₹650,000.00 per year
Benefits:
Commuter assistance
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Paid sick time
Provident Fund
Schedule:
Fixed shift
Monday to Friday
Night shift
US shift
Supplemental pay types:
Commission pay
Joining bonus
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Quality Analyst: 1 year (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst BPO position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
