Job Description
Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.
Responsibilities:
• Monitor and evaluate inbound/outbound sales calls and processes.
• Ensure compliance with quality and sales guidelines.
• Identify training needs and recommend process improvements.
• Provide constructive feedback and coaching to sales agents.
• Prepare daily/weekly/monthly quality reports and audits.
• Collaborate with team leaders and trainers to enhance agent performance.
• Ensure customer satisfaction benchmarks are consistently met.
Requirements:
• Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in sales.
• Age Limit: 25 to 35 years.
• Education: Graduate (any stream).
• Language: Fluent in English & Basic Hindi.
• Gender: Male & Female - Both eligible.
• Shift Timing: Day Shift (09:30 AM - 06:30 PM).
• Work Days: Monday to Saturday (Sunday Off).
Responsibilities:
• Monitor and evaluate inbound/outbound sales calls and processes.
• Ensure compliance with quality and sales guidelines.
• Identify training needs and recommend process improvements.
• Provide constructive feedback and coaching to sales agents.
• Prepare daily/weekly/monthly quality reports and audits.
• Collaborate with team leaders and trainers to enhance agent performance.
• Ensure customer satisfaction benchmarks are consistently met.
Requirements:
• Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in sales.
• Age Limit: 25 to 35 years.
• Education: Graduate (any stream).
• Language: Fluent in English & Basic Hindi.
• Gender: Male & Female - Both eligible.
• Shift Timing: Day Shift (09:30 AM - 06:30 PM).
• Work Days: Monday to Saturday (Sunday Off).
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst BPO (Sales Experience) position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.