Job Description
About the position :
The Operations Performance Quality Coach will monitor and assess Customer Service Consultants
performance, identify training needs and provide constructive feedback and support to both the
Customer Service Consultant and Operations Management.The Coach is required to use their knowledge and experience in assisting the development of Operations staff. The two primary coaching areas for a Quality Analyst will be communication skills and process compliance.
1. Monitor and report on Customer Service Consultant progress during initial stages and ensuring the
Contact Centre culture is introduced with emphasis on the service and quality.
2. Adherence to all business processes, policies and procedures.
3. Proactively ensure processes, policies and procedures are working the most efficient way and are
The Operations Performance Quality Coach will monitor and assess Customer Service Consultants
performance, identify training needs and provide constructive feedback and support to both the
Customer Service Consultant and Operations Management.The Coach is required to use their knowledge and experience in assisting the development of Operations staff. The two primary coaching areas for a Quality Analyst will be communication skills and process compliance.
1. Monitor and report on Customer Service Consultant progress during initial stages and ensuring the
Contact Centre culture is introduced with emphasis on the service and quality.
2. Adherence to all business processes, policies and procedures.
3. Proactively ensure processes, policies and procedures are working the most efficient way and are
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst| Customer Support position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
