A Quality Analyst is responsible for ensuring that the service and processes of an organization meet specified Quality standards.

Minimum Qualification Criteria:-

1. Graduate

2. Should be flexible to work in General Shift

Desirable Qualifications :-

1. Excellent Communication skills in Bengali (Written/Verbal) is the foremost priority.

2. Prior experience in BPO voice process.

3. Fair writing and communication skill in English

JOB Description For Quality Analyst :-

1. Developing and implementing Quality Control Procedures

2. Auditing of calls and complete analysis of service requests.

3. Sharing One-O-One Feedback with agents based on audits.

4. Works with team to develop the overall process improvement strategy and quality plan.

5. Highlighting issues as per the quality parameters.

6. Sharing daily reports and Quality Scores with the team.

7. Participating in internal external calibration sessions with Quality/Operations.

8. Requirements for this role include a strong attention to details, experience with Quality control methodologies and excellent analytical and problem-solving skill.

Joining Immediately is Preferred.

Job Type: Full-time

Schedule:
Day shift

Ability to commute/relocate:
Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Education:
Bachelor's (Preferred)

Experience:
total work: 2 years (Preferred),