Job Description
We are having an opening for a Quality analyst for the Bpo.
Interested can apply today.
• Participates in design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data to CS team lead and manager.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Provides feedback to CS agents, team leader, assistant managers, and Managers
• Prepares and analyzes internal and external quality reports for management staff review
• Graduation Must
Interested can apply today.
• Participates in design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data to CS team lead and manager.
• Uses quality monitoring data management system to compile and track performance at team and individual level.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.
• Provides feedback to CS agents, team leader, assistant managers, and Managers
• Prepares and analyzes internal and external quality reports for management staff review
• Graduation Must
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst in Bpo position is now open for candidates interested in the BPO Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
