Job Description
Greetings from Brocus IT Solutions Pvt Ltd
Position: Quality Analyst ( International BPO expereince must )
Location : Sanpada, Navi Mumbai
1) Roles and responsibilities & Required Skills:
• Candidate must be comfortable working in night shift and work from office. Excellent written and verbal communication.
• Must be well versed with VOC, AHT, QC Tools, Fatal/Non-Fatal Parameters, and methodologies.
• Candidates must conduct audits as per defined guidelines and sampling for transaction monitoring.
• Candidates from international BPO backgrounds are preferred.
• To drive process improvement initiatives.
• Identify gaps, provide feedback, call calibration and refresher sessions to agents and create audit reports
• Give timely and real time voice call Feedback with a view towards improving Operational and individual efficiency
2) Perks & Benefits:
• Incentives- Monthly
• Benefits of Insurance.
• Attendance Bonus
• 5 Working Days
• US Shifts
Connect With HR : ++1-XXXXXXXXXX
Send email : [email protected]
Job Type: Full-time
Benefits:
• Food provided
• Health insurance
Schedule:
• Evening shift
• Fixed shift
• Monday to Friday
• US shift
Experience:
• total work: 1 year (Preferred)
Work Location: In person
Position: Quality Analyst ( International BPO expereince must )
Location : Sanpada, Navi Mumbai
1) Roles and responsibilities & Required Skills:
• Candidate must be comfortable working in night shift and work from office. Excellent written and verbal communication.
• Must be well versed with VOC, AHT, QC Tools, Fatal/Non-Fatal Parameters, and methodologies.
• Candidates must conduct audits as per defined guidelines and sampling for transaction monitoring.
• Candidates from international BPO backgrounds are preferred.
• To drive process improvement initiatives.
• Identify gaps, provide feedback, call calibration and refresher sessions to agents and create audit reports
• Give timely and real time voice call Feedback with a view towards improving Operational and individual efficiency
2) Perks & Benefits:
• Incentives- Monthly
• Benefits of Insurance.
• Attendance Bonus
• 5 Working Days
• US Shifts
Connect With HR : ++1-XXXXXXXXXX
Send email : [email protected]
Job Type: Full-time
Benefits:
• Food provided
• Health insurance
Schedule:
• Evening shift
• Fixed shift
• Monday to Friday
• US shift
Experience:
• total work: 1 year (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst | International BPO position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
