Job Description
Job description
Candidates preferred from BPO/Call centres with good fluency in English
Key Responsibilities
Monitor and evaluate service calls and counseling sessions to assess adherence to quality standards and protocols.
Conduct regular audits of student documentation and communication logs.
Identify training needs and provide actionable feedback to counselors.
Collaborate with the operations and training team to develop quality benchmarks and best practices.
Generate daily/weekly/monthly quality reports and share findings with management.
Analyze client feedback and complaints to identify trends and root causes.
Assist in developing quality assurance policies, procedures, and training materials.
Conduct mystery audits to ensure process integrity and compliance.
Participate in team meetings and contribute to continuous improvement initiatives.
Job Types: Full-time, Regular / Permanent
Work hrs : 11:00 AM (noon ) to 8:00PM,
Work from office - Mon to Sat
Job location: Mumbai (Chembur)
Candidates required from Mumbai location only.
Job Type: Full-time
Day shift
Ability to commute/relocate:
Chembur, Mumbai - Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Language:
English (Preferred)
Willingness to travel:
100% (Preferred)
Job Type: Full-time
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
Leave encashment
Schedule:
Day shift
Work Location: In person
Speak with the HR ++1-XXXXXXXXXX
Job Type: Full-time
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
Leave encashment
Schedule:
Day shift
Work Location: In person
Candidates preferred from BPO/Call centres with good fluency in English
Key Responsibilities
Monitor and evaluate service calls and counseling sessions to assess adherence to quality standards and protocols.
Conduct regular audits of student documentation and communication logs.
Identify training needs and provide actionable feedback to counselors.
Collaborate with the operations and training team to develop quality benchmarks and best practices.
Generate daily/weekly/monthly quality reports and share findings with management.
Analyze client feedback and complaints to identify trends and root causes.
Assist in developing quality assurance policies, procedures, and training materials.
Conduct mystery audits to ensure process integrity and compliance.
Participate in team meetings and contribute to continuous improvement initiatives.
Job Types: Full-time, Regular / Permanent
Work hrs : 11:00 AM (noon ) to 8:00PM,
Work from office - Mon to Sat
Job location: Mumbai (Chembur)
Candidates required from Mumbai location only.
Job Type: Full-time
Day shift
Ability to commute/relocate:
Chembur, Mumbai - Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Language:
English (Preferred)
Willingness to travel:
100% (Preferred)
Job Type: Full-time
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
Leave encashment
Schedule:
Day shift
Work Location: In person
Speak with the HR ++1-XXXXXXXXXX
Job Type: Full-time
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
Leave encashment
Schedule:
Day shift
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst (Non-IT) position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.