Job Description
• As a Quality Analyst in our BPO center, you'll become the specialist who translates Quality objectives into daily team practices.
• You will play a crucial role in ensuring our teams consistently meet international quality standards.
• Assess if the agents uphold a set standard of acceptable contact management using monitoring and evaluating test contacts.
• Evaluate contact management performance and statistics by monitoring and assessing test contacts.
• Additionally, provide daily, weekly, and monthly reports to the reporting manager.
• Randomly monitor calls to ensure Client/TP standards are maintained
• Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
• Conducted team briefings on performance, qualitative inputs, process updates, and top errors identified through monitoring and Q&A.
• Able to communicate confidently and politely, with good speaking skills.
Knowledge & Skills
• Proficient in English
• Strong skills in oral, written, and interpersonal communication
• Capable of easily connecting with a diverse, multi-cultural team
• Excellent abilities in coaching and providing feedback
• A sincere commitment to assisting others in their growth and success
• At least 1 year of experience in a comparable position within a BPO/contact center setting
• Previous experience in the airline or travel sectors is a considerable benefit
• Outstanding listening and analytical abilities.
Point of Contact: Mr. Sumit
++1-XXXXXXXXXX
NB.: Immediate joiners are Preferred.
Interested candidates can forward their Résumés to: ++1 ++1-XXXXXXXXXX
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹35,000.00 per month
Schedule:
• US shift
Work Location: In person
Speak with the employer
++1 ++1-XXXXXXXXXX
• You will play a crucial role in ensuring our teams consistently meet international quality standards.
• Assess if the agents uphold a set standard of acceptable contact management using monitoring and evaluating test contacts.
• Evaluate contact management performance and statistics by monitoring and assessing test contacts.
• Additionally, provide daily, weekly, and monthly reports to the reporting manager.
• Randomly monitor calls to ensure Client/TP standards are maintained
• Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation.
• Conducted team briefings on performance, qualitative inputs, process updates, and top errors identified through monitoring and Q&A.
• Able to communicate confidently and politely, with good speaking skills.
Knowledge & Skills
• Proficient in English
• Strong skills in oral, written, and interpersonal communication
• Capable of easily connecting with a diverse, multi-cultural team
• Excellent abilities in coaching and providing feedback
• A sincere commitment to assisting others in their growth and success
• At least 1 year of experience in a comparable position within a BPO/contact center setting
• Previous experience in the airline or travel sectors is a considerable benefit
• Outstanding listening and analytical abilities.
Point of Contact: Mr. Sumit
++1-XXXXXXXXXX
NB.: Immediate joiners are Preferred.
Interested candidates can forward their Résumés to: ++1 ++1-XXXXXXXXXX
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹35,000.00 per month
Schedule:
• US shift
Work Location: In person
Speak with the employer
++1 ++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst- Travel BPO position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
