Job Description
Leading BPO in Pune
Role - Quality Analyst
International Voice Process
Worked on 7QC tools
CTC UPTO 5.5LPA
US SHIFTS
Virtual Interviews
WORK FROM OFFICE
Education- Graduate / Postgraduate
Experience required-
• 1years + Experience as a Quality Analyst in International Voice Process in International BPO
• Strongly worked on QUALITY Matrices
• Excellent transactional quality domain knowledge
• Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and
technologies
Knowledge of analyzing, Driving improvement & Innovation
Roles & responsibilities-
• Drive continuous improvement for Transaction Quality and Delivery
• Manage claim Quality & Client related KPIs
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
• Generate and implement out of the box ideas and Process improvement initiatives in the account
• Drive Process control & Compliance in addition to managing the audit requirements
• Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
• Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted
Interested candidates can mail their cv at simmi@hiresquad.in or call at
Role - Quality Analyst
International Voice Process
Worked on 7QC tools
CTC UPTO 5.5LPA
US SHIFTS
Virtual Interviews
WORK FROM OFFICE
Education- Graduate / Postgraduate
Experience required-
• 1years + Experience as a Quality Analyst in International Voice Process in International BPO
• Strongly worked on QUALITY Matrices
• Excellent transactional quality domain knowledge
• Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and
technologies
Knowledge of analyzing, Driving improvement & Innovation
Roles & responsibilities-
• Drive continuous improvement for Transaction Quality and Delivery
• Manage claim Quality & Client related KPIs
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
• Generate and implement out of the box ideas and Process improvement initiatives in the account
• Drive Process control & Compliance in addition to managing the audit requirements
• Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
• Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted
Interested candidates can mail their cv at simmi@hiresquad.in or call at
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst//International Voice Process BPO • Pune, Maharashtra position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.