Job Description
The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps.
To analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
To evaluate the entire complaint resolution process.
To identify if a customer is satisfied with the results of the interaction.
To work in a continuous process of evaluating the communication and providing feedbacks to enhance the quality of the entire communication.
To improve process efficiency and customer experience.
To identify the gaps through root cause analysis
Prepare reports and analysis as necessary to determine areas of improvement & opportunity
Eligibility Criteria:
Graduate (Any stream). Master’s degree would be an added advantage
Tamil, Telugu, Kannada (Any language proficiency)
1-2 years of experience in customer service/ BPO / KPO
Excellent oral and written communication skills
Must possess analytical, problem solving and effective project and time management abilities.
Strong attention to detail with demonstrated analytical skills
Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
Strong customer service ethic
To analyse reasons for customer calling the call centre and suggest actions to reduce such calls.
To evaluate the entire complaint resolution process.
To identify if a customer is satisfied with the results of the interaction.
To work in a continuous process of evaluating the communication and providing feedbacks to enhance the quality of the entire communication.
To improve process efficiency and customer experience.
To identify the gaps through root cause analysis
Prepare reports and analysis as necessary to determine areas of improvement & opportunity
Eligibility Criteria:
Graduate (Any stream). Master’s degree would be an added advantage
Tamil, Telugu, Kannada (Any language proficiency)
1-2 years of experience in customer service/ BPO / KPO
Excellent oral and written communication skills
Must possess analytical, problem solving and effective project and time management abilities.
Strong attention to detail with demonstrated analytical skills
Advanced knowledge of Microsoft Office Suite, (Access, Excel, Word, PowerPoint) and SQL
Strong customer service ethic
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst|SME |Tamil|Telugu| Kannada position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
