Job Description
About the Job -
We are looking for a leader to oversee training and transactional quality as a function for leading travel client in Pune location. The identified resource is expected to lead Standardization, adoption of best practices from the industry and implement the new concepts of training & quality, which help meet our overall business objectives.
Job Responsibilities -
• Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members.
• Provide Training and Quality support, development of metrics and dashboards in line with customer requirements
• Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices
• Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics
• Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options
• Innovate new ways of learning and help drive adoption of Tech infused learning solutions
Profile and Experience:
• 12+ years of industry experience in Quality & Training domains
• Flexible to work 5-Days and in Evening shifts
• Experience in Travel / Airlines / OTA industry
• Demonstrated success in Quality & Training
• Exposure to different improvement frameworks like six sigma, lean
• Strong analytical skill- ability to work with huge volume of data using statistical tools
• Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role
• Strong Process Knowledge and Compliance to Multiple Audit Postures
We are looking for a leader to oversee training and transactional quality as a function for leading travel client in Pune location. The identified resource is expected to lead Standardization, adoption of best practices from the industry and implement the new concepts of training & quality, which help meet our overall business objectives.
Job Responsibilities -
• Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members.
• Provide Training and Quality support, development of metrics and dashboards in line with customer requirements
• Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices
• Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics
• Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options
• Innovate new ways of learning and help drive adoption of Tech infused learning solutions
Profile and Experience:
• 12+ years of industry experience in Quality & Training domains
• Flexible to work 5-Days and in Evening shifts
• Experience in Travel / Airlines / OTA industry
• Demonstrated success in Quality & Training
• Exposure to different improvement frameworks like six sigma, lean
• Strong analytical skill- ability to work with huge volume of data using statistical tools
• Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role
• Strong Process Knowledge and Compliance to Multiple Audit Postures
💡 Quick Summary
Seeking a career-building opportunity? The Quality and Training Senior Manager | BPO position is now open for candidates interested in the BPO Jobs sector. This role in west Bengal offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
