Job Description
Job Title: Quality Assurance Analyst
Location: Chennai
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Introduction:
The Quality Assurance Analyst is required to have a strong risk awareness and control Mindset. They will be responsible for the effectiveness and robustness of the quality assurance process through assessing process to understand if the right outcome has been achieved across Wholesale Onboarding and GFCO operations (TC01). This area carries a high level of risk and scrutiny and therefore has multiple audits from different areas, the Quality Assurance process is therefore used to prove the robustness of the operational processes.
They will also be responsible for the identification and resolution of control issues and themes through proactive remediation.
In addition, the candidate will support the delivery of metrics and must be detail-oriented with the ability to multi-task, prioritise work assignments, communicate effectively with internal staff, and complete assignments accurately and in a timely manner. Follow-through skills and time management are critical elements of this position. The QA function will track trends to drive standardization across policies and processes globally. Results of the sample testing process will be reported on a monthly basis to key internal stakeholders, including Financial Crime. They will help drive the overall QA strategy and implement changes to ensure consistency of process and reporting.
What will you be doing?
Provide a dedicated and robust QA of investigation’s conducted by the Wholesale Onboarding and Financial Crime Operations.
Have a detailed and thorough understanding of the Groups Bank's policy & requirements to collect and analyse information that has been requested and provided by Clients or sourced from our clients and government agencies.
Driving our contribution to the Teams performance to be the best in class and to exceed the expectation of our internal and external customers.
Use strong problem solving and team working skills to assure complex, high- priority cases, while ensuring the Bank's regulatory requirements are always met.
Working with colleagues and areas across the organisation to enable the delivery of consistently high standards of assurance and the achievement of the team’s service level agreements
A member of the Quality Assurance team will be responsible for reviewing a sample of cases completed within Financial Crime Operations to ensure it is in line with process and policy.
Collate and distribute the results of the Quality Scores to provide management and external stakeholders oversight.
Investigate error trends, discuss with operations to assist the improvement of quality rates.
To liaise directly with Front Line Analysts, Snr Ops Managers and Compliance (either face-to-face, telephone, or e-mail), maintaining a professional manner.
What we’re looking for:
Candidate should hold a Graduate degree
Communication skills: must interact professionally with both internal and external stakeholders.
Excellent written and verbal communication skills
Time management skills: must manage workloads effectively to complete complex and high-priority tasks within target timescales.
Have a strong understanding of investigations and decision making
Skills that will help you in the role:
Knowledge of Barclays KYC, AML, PEPS and Sanctions/Screening Policies.
Knowledge of the roles and business activities carried out by other teams in the Corporate Bank- as well as across Barclays' other business functions- with an understanding of how these relate to the Frontline Monitoring Team's role and business activities.
Prior experience with using the Group Bank's computer systems such as Fullserve, World check, GPR, Triumph would also be valuable
Where will you be working?
Chennai
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positive difference.
Stewardship
We prize sustainability and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
Location: Chennai
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Introduction:
The Quality Assurance Analyst is required to have a strong risk awareness and control Mindset. They will be responsible for the effectiveness and robustness of the quality assurance process through assessing process to understand if the right outcome has been achieved across Wholesale Onboarding and GFCO operations (TC01). This area carries a high level of risk and scrutiny and therefore has multiple audits from different areas, the Quality Assurance process is therefore used to prove the robustness of the operational processes.
They will also be responsible for the identification and resolution of control issues and themes through proactive remediation.
In addition, the candidate will support the delivery of metrics and must be detail-oriented with the ability to multi-task, prioritise work assignments, communicate effectively with internal staff, and complete assignments accurately and in a timely manner. Follow-through skills and time management are critical elements of this position. The QA function will track trends to drive standardization across policies and processes globally. Results of the sample testing process will be reported on a monthly basis to key internal stakeholders, including Financial Crime. They will help drive the overall QA strategy and implement changes to ensure consistency of process and reporting.
What will you be doing?
Provide a dedicated and robust QA of investigation’s conducted by the Wholesale Onboarding and Financial Crime Operations.
Have a detailed and thorough understanding of the Groups Bank's policy & requirements to collect and analyse information that has been requested and provided by Clients or sourced from our clients and government agencies.
Driving our contribution to the Teams performance to be the best in class and to exceed the expectation of our internal and external customers.
Use strong problem solving and team working skills to assure complex, high- priority cases, while ensuring the Bank's regulatory requirements are always met.
Working with colleagues and areas across the organisation to enable the delivery of consistently high standards of assurance and the achievement of the team’s service level agreements
A member of the Quality Assurance team will be responsible for reviewing a sample of cases completed within Financial Crime Operations to ensure it is in line with process and policy.
Collate and distribute the results of the Quality Scores to provide management and external stakeholders oversight.
Investigate error trends, discuss with operations to assist the improvement of quality rates.
To liaise directly with Front Line Analysts, Snr Ops Managers and Compliance (either face-to-face, telephone, or e-mail), maintaining a professional manner.
What we’re looking for:
Candidate should hold a Graduate degree
Communication skills: must interact professionally with both internal and external stakeholders.
Excellent written and verbal communication skills
Time management skills: must manage workloads effectively to complete complex and high-priority tasks within target timescales.
Have a strong understanding of investigations and decision making
Skills that will help you in the role:
Knowledge of Barclays KYC, AML, PEPS and Sanctions/Screening Policies.
Knowledge of the roles and business activities carried out by other teams in the Corporate Bank- as well as across Barclays' other business functions- with an understanding of how these relate to the Frontline Monitoring Team's role and business activities.
Prior experience with using the Group Bank's computer systems such as Fullserve, World check, GPR, Triumph would also be valuable
Where will you be working?
Chennai
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positive difference.
Stewardship
We prize sustainability and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
💡 Quick Summary
Seeking a career-building opportunity? The Quality Assurance Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
