Job Description
Full job description
About Houston-Galveston Area Council
The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.
We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.
What will I be doing?
The Quality Assurance Analyst is the first-level monitor within the Gulf Coast Workforce Board’s Quality Assurance & Risk Team. This position supports monitoring, compliance, and quality assurance activities for workforce programs and subrecipients. QA Analysts perform detailed reviews, data analysis, and reporting to ensure compliance with federal, state, and local regulations, and contribute to continuous improvement initiatives. This role requires strong attention to detail, accuracy in data entry, and proficiency in case management systems.
Monitoring & Compliance:
ü Conduct programmatic monitoring activities, including desk reviews, on-site visits, and interviews, following established QA procedures.
ü Review subrecipient compliance with contractual requirements, policies, and regulations.
ü Document findings, prepare working papers, and assist in drafting monitoring reports.
Data Accuracy & Reporting:
ü Conduct accurate data validation in case management systems.
ü Ensure integrity and accuracy of monitoring results, reports, and supporting documentation.
ü Analyze data trends and identify discrepancies for corrective action.
Quality Assurance Support:
ü Assist in quality improvement initiatives by providing feedback on processes and identifying gaps.
ü Collaborate with Lead QA Analysts and QA Manager to implement corrective actions and improvements.
Risk & Compliance Assistance:
ü Support risk assessment activities by gathering data and documenting issues in alignment with COSO ERM principles.
ü Risk & Compliance Assistance: Escalate compliance concerns and emerging risks to Lead QA Analysts.
Key Qualifications
ü Experience in compliance, auditing, quality assurance, or workforce program monitoring.
ü Ability to analyze data and prepare clear, concise reports.
ü Experience in data entry and case management systems with demonstrated accuracy and attention to detail.
Do you have…
ü Bachelor’s degree in an applicable academic discipline or related field of study
ü 3 years of experience working with local government, nonprofit programs, school, or in job-related duties
Preferred Qualifications
ü Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
ü Strong organizational and technical writing skills.
ü Familiarity with Uniform Guidance (2 CFR 200) and monitoring standards.
All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.
H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.
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About Houston-Galveston Area Council
The Houston-Galveston Area Council is one of the largest regional planning commissions in the country with a diverse service area of 13 counties and more than 7 million people. We are the pulse of our region addressing issues that cross city limits and county lines every single day.
We make decisions that affect our transportation system, ensure the safety and well-being of our seniors, connect people to jobs, help families recover from natural disasters, preserve water quality for our children, and so much more. We work to make the region a great place to live, work, and thrive.
What will I be doing?
The Quality Assurance Analyst is the first-level monitor within the Gulf Coast Workforce Board’s Quality Assurance & Risk Team. This position supports monitoring, compliance, and quality assurance activities for workforce programs and subrecipients. QA Analysts perform detailed reviews, data analysis, and reporting to ensure compliance with federal, state, and local regulations, and contribute to continuous improvement initiatives. This role requires strong attention to detail, accuracy in data entry, and proficiency in case management systems.
Monitoring & Compliance:
ü Conduct programmatic monitoring activities, including desk reviews, on-site visits, and interviews, following established QA procedures.
ü Review subrecipient compliance with contractual requirements, policies, and regulations.
ü Document findings, prepare working papers, and assist in drafting monitoring reports.
Data Accuracy & Reporting:
ü Conduct accurate data validation in case management systems.
ü Ensure integrity and accuracy of monitoring results, reports, and supporting documentation.
ü Analyze data trends and identify discrepancies for corrective action.
Quality Assurance Support:
ü Assist in quality improvement initiatives by providing feedback on processes and identifying gaps.
ü Collaborate with Lead QA Analysts and QA Manager to implement corrective actions and improvements.
Risk & Compliance Assistance:
ü Support risk assessment activities by gathering data and documenting issues in alignment with COSO ERM principles.
ü Risk & Compliance Assistance: Escalate compliance concerns and emerging risks to Lead QA Analysts.
Key Qualifications
ü Experience in compliance, auditing, quality assurance, or workforce program monitoring.
ü Ability to analyze data and prepare clear, concise reports.
ü Experience in data entry and case management systems with demonstrated accuracy and attention to detail.
Do you have…
ü Bachelor’s degree in an applicable academic discipline or related field of study
ü 3 years of experience working with local government, nonprofit programs, school, or in job-related duties
Preferred Qualifications
ü Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
ü Strong organizational and technical writing skills.
ü Familiarity with Uniform Guidance (2 CFR 200) and monitoring standards.
All employees of H-GAC are required to reside within the agency’s region of service to support our commitment to excellence in service of our region.
H-GAC is an equal opportunity/ADA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status.
Explore other
💡 Quick Summary
Seeking a career-building opportunity? The Quality Assurance Analyst position is now open for candidates interested in the BPO Jobs sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.