Job Description
The Role Responsibilities
Job Role
We are seeking a talented and motivated leader for the role of Quality Assurance Chapter Area Lead. This role will report into the Global Head of Digital Solutions, Human Assisted Channels and Proximity Technology.
Under the Agile framework, the Quality Assurance Chapter Area Lead will be accountable for the testing and quality assurance capability across the Digital Solutions, Human Assisted Channels and Proximity domain which accounts for many of the bank's most critical applications.
We are looking for a strong individual that has proven experience in quality assurance and test automation who can uplift testing capability, ensure compliance to bank standards and demonstrate success through rigorous quality assurance.
On the soft-skills side, we are looking for the ability to moderate tone and technical depth based on audience and strong ability to pick-up on non-verbal communication.
On the personal attributes side, we are looking for an individual who is passionate about technology and has the drive and capability to absorb and retain vast amounts of deep technical information continuously. Someone that can train, influence, deliver outstanding quality assurance outcomes.
Strategy
• Understanding of TTO and bank policies and ability to team drive compliance.
• Understanding and advocate for the TTO strategy and objectives.
Business
• Provide independent assurance for testing to ensure that standards are met and risks associated to lack of testing and poor application quality are mitigated.
• Ensures adherence to Bank and information systems policies and procedures, security measures, and audit standards.
• Establish, continuously refine and execute upon platform test strategies and plans.
• Manage quality assurance related audit compliance and liaise with auditors.
• Partner with Technology Heads to automate testing for all applications.
• Provide test process training and support to team members.
• Develop and optimise operational budgets.
• Lead and inspire team and stakeholders.
People and Talent
• Own and contribute to people agenda workstreams including driving diversity and inclusion, mentoring program and other key engagement activities.
• Establish, continuously refine and execute upon people, talent and location strategy.
• Build a high performing team who will be deploy in squads across multiple domains.
Risk Management
• Ensures adherence to Bank and information systems policies and procedures, security measures, and audit standards.
• Risk and audit management.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Channel Services, Switching and Debit Cards Technology team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• CPBB Management team and CBPP TTO Management team
Other Responsibilities
• Embed Here for good and Group's brand and values in Channel Services, Switching and Debit Cards team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
Our Ideal Candidate
• Bachelor's degree - Required.
• 10 years of proven IT leadership and software delivery and business experience in the financial services industry.
• Experience with adopting and executing technical standards, process and governance across a broad project portfolio.
• Domain knowledge in quality assurance and test automation.
• Extensive experience agile framework and transformation.
• Ability to lead and manage testing team.
Role Specific Technical Competencies
• Software Quality Assurance
• System Testing Tools
• Application Testing
• Penetration Testing
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
Job Role
We are seeking a talented and motivated leader for the role of Quality Assurance Chapter Area Lead. This role will report into the Global Head of Digital Solutions, Human Assisted Channels and Proximity Technology.
Under the Agile framework, the Quality Assurance Chapter Area Lead will be accountable for the testing and quality assurance capability across the Digital Solutions, Human Assisted Channels and Proximity domain which accounts for many of the bank's most critical applications.
We are looking for a strong individual that has proven experience in quality assurance and test automation who can uplift testing capability, ensure compliance to bank standards and demonstrate success through rigorous quality assurance.
On the soft-skills side, we are looking for the ability to moderate tone and technical depth based on audience and strong ability to pick-up on non-verbal communication.
On the personal attributes side, we are looking for an individual who is passionate about technology and has the drive and capability to absorb and retain vast amounts of deep technical information continuously. Someone that can train, influence, deliver outstanding quality assurance outcomes.
Strategy
• Understanding of TTO and bank policies and ability to team drive compliance.
• Understanding and advocate for the TTO strategy and objectives.
Business
• Provide independent assurance for testing to ensure that standards are met and risks associated to lack of testing and poor application quality are mitigated.
• Ensures adherence to Bank and information systems policies and procedures, security measures, and audit standards.
• Establish, continuously refine and execute upon platform test strategies and plans.
• Manage quality assurance related audit compliance and liaise with auditors.
• Partner with Technology Heads to automate testing for all applications.
• Provide test process training and support to team members.
• Develop and optimise operational budgets.
• Lead and inspire team and stakeholders.
People and Talent
• Own and contribute to people agenda workstreams including driving diversity and inclusion, mentoring program and other key engagement activities.
• Establish, continuously refine and execute upon people, talent and location strategy.
• Build a high performing team who will be deploy in squads across multiple domains.
Risk Management
• Ensures adherence to Bank and information systems policies and procedures, security measures, and audit standards.
• Risk and audit management.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Channel Services, Switching and Debit Cards Technology team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• CPBB Management team and CBPP TTO Management team
Other Responsibilities
• Embed Here for good and Group's brand and values in Channel Services, Switching and Debit Cards team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).
Our Ideal Candidate
• Bachelor's degree - Required.
• 10 years of proven IT leadership and software delivery and business experience in the financial services industry.
• Experience with adopting and executing technical standards, process and governance across a broad project portfolio.
• Domain knowledge in quality assurance and test automation.
• Extensive experience agile framework and transformation.
• Ability to lead and manage testing team.
Role Specific Technical Competencies
• Software Quality Assurance
• System Testing Tools
• Application Testing
• Penetration Testing
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Quality Assurance Chapter Area Lead position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
