Job Description
This is a remote position.
QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist.
As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.
You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters!
It's that simple! We provide the client; you make the call!
You will set your own schedule, so you are able to work anytime that fits YOUR schedule.
Responsibilities:
• Successfully complete a test call
• Call all companies provided via assigned lists
• Evaluate the level of customer service provided by answering representatives
• Document detailed information of overall experience
• Complete review submission form prior to the required deadline
• Ensure that form is free of errors and misinformation
Pay Rate:
($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more)
Requirements
• Must be able to adhere to a deadline
• Ability to work with minimal supervision
• Must be self-directed and self-motivated
• Strong listening skills
• Accuracy
• Efficiency
• Excellent written and verbal communication skills
Technical Requirements
Active Phone line (landline, mobile, or both)
Mobile Device capable of downloading applications
Valid email address
QA Synergy is currently seeking to 10 agents for Quality Assurance Specialist.
As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.
You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters!
It's that simple! We provide the client; you make the call!
You will set your own schedule, so you are able to work anytime that fits YOUR schedule.
Responsibilities:
• Successfully complete a test call
• Call all companies provided via assigned lists
• Evaluate the level of customer service provided by answering representatives
• Document detailed information of overall experience
• Complete review submission form prior to the required deadline
• Ensure that form is free of errors and misinformation
Pay Rate:
($2 per call for 7 calls or less) or ($20 per completed list with 8 calls or more)
Requirements
• Must be able to adhere to a deadline
• Ability to work with minimal supervision
• Must be self-directed and self-motivated
• Strong listening skills
• Accuracy
• Efficiency
• Excellent written and verbal communication skills
Technical Requirements
Active Phone line (landline, mobile, or both)
Mobile Device capable of downloading applications
Valid email address
💡 Quick Summary
Seeking a career-building opportunity? The Quality Assurance Representative position is now open for candidates interested in the Work from home Jobs sector. This role in Maysville offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.