Job Description
Monitor and analyze RCM process errors
Audit error corrections both short- and long-term
Quantify error rates and their trends individually, by team, by client, and by client pool
Analyze the errors to build training materials and tests
Create automation solutions to reduce error rates
Should be able to resolve billing issues that have resulted in delay in payment
Responsible for call/data quality monitoring
Provide feedback to agents using the prescribed feedback model
Mentoring and coaching agents on process-level issues
Monitor adherence to compliance procedures and processes
Responsible for reporting program-level quality scores to the process owners
Responsible for conducting calibration and performance review calls in terms of quality with
clients as well as the internal team
Conduct refresher training on the basis of the errors identified
Perform weekly analysis aiming at improving SLA
Perform brainstorming and root cause analysis to analyze data and provide tips or
suggestions to the operation/management team
Audit error corrections both short- and long-term
Quantify error rates and their trends individually, by team, by client, and by client pool
Analyze the errors to build training materials and tests
Create automation solutions to reduce error rates
Should be able to resolve billing issues that have resulted in delay in payment
Responsible for call/data quality monitoring
Provide feedback to agents using the prescribed feedback model
Mentoring and coaching agents on process-level issues
Monitor adherence to compliance procedures and processes
Responsible for reporting program-level quality scores to the process owners
Responsible for conducting calibration and performance review calls in terms of quality with
clients as well as the internal team
Conduct refresher training on the basis of the errors identified
Perform weekly analysis aiming at improving SLA
Perform brainstorming and root cause analysis to analyze data and provide tips or
suggestions to the operation/management team
💡 Quick Summary
Seeking a career-building opportunity? The Quality Expert | AR Voice |US Healthcare RCM position is now open for candidates interested in the Nurse / Compounder Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Nurse / Compounder Jobs is a plus.
