Job Description
Manager - Quality (Contact Center - BPO Voice)
Location
Bangalore
Key Responsibilities
• Responsible for the development and delivery of the Quality framework for Contact Center and Operations team to measure and manage quality consistently across the entire teams in the Organization
• Responsible for smooth and efficient day-to-day operations within their team
• The two objectives of this role are to drive qualitative performance effectiveness and User Experience of the Operations & Contact Center Team
Location
Bangalore
Key Responsibilities
• Responsible for the development and delivery of the Quality framework for Contact Center and Operations team to measure and manage quality consistently across the entire teams in the Organization
• Responsible for smooth and efficient day-to-day operations within their team
• The two objectives of this role are to drive qualitative performance effectiveness and User Experience of the Operations & Contact Center Team
💡 Quick Summary
Seeking a career-building opportunity? The Quality Manager | BPO Voice position is now open for candidates interested in the BPO Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
