Job Description
Purpose: To Enhance Customer Experience, improve operational performance and help build culture of process excellence by deploying effectual improvement methodologies and exploiting the potential of technology & employee creativity.
Key Responsibilities Include -
1. Continual Improvement Drive, Support Operational Excellence
Ø Drive projects to encourage culture of improvement, innovation, idea generation and replication of best practices
Ø Drive and mentor projects for continual improvement through various methodologies like Lean, Six Sigma etc.
Ø Identify & scope out a simple or semi-complex project based on business requirements/ benefits
Ø Conversion of opportunities to well defined projects (Project Charter and Registration)
Ø Facilitate improvement project for application of tools, methodology, and project timelines and conduct tollgate reviews (Mentoring project execution)
Ø Create Project plans for efficient and effective Process improvement management
Ø Lead semi-complex project to successful closures
Ø Bring in new initiatives from industry or from different operations to improve the environment and performance
Ø Leverage technology to drive automation & co-ordinate with Lead Developers
Ø Actively lead programs to support value creation for partners through application of Value Stream Mapping
Ø Conduct Lean Six Sigma Trainings at centre as employee skill development
2. Operational Support
Ø Co-own quality and operation metrics. Proactively provide support to special critical situation to ensure consistent customer delivery
Ø Raise appropriate flags at the right time where things are out of control or there is a delay
Ø Launch and propagate programs to improve performance of low performing KPIs, groups, LoBs
3. Team Management:
Ø Ensure resources availability as per agreed norms
Ø Create and ensure implementation of learning and development plan for team
Ø Achieve Employee satisfaction and retention targets
Ø Create and participate in Employee engagement and R&R program
Required Qualifications:
Academics: Graduate or Post Graduate in any discipline, preferred Commerce
Technical: Lean Six Sigma Black Belt Trained & Green Belt Certified from a recognized institute
Domain(s): F&A, S&F and HRO
Advantage: Exposure to VBA Programming, Hands on experience on Statistical Data Analysis using Minitab or other industry software
Work Experience: 6+ Years of experience
3-4 years of relevant experience in driving Process Improvement Projects in a large BPO / KPO set-up
Key Responsibilities Include -
1. Continual Improvement Drive, Support Operational Excellence
Ø Drive projects to encourage culture of improvement, innovation, idea generation and replication of best practices
Ø Drive and mentor projects for continual improvement through various methodologies like Lean, Six Sigma etc.
Ø Identify & scope out a simple or semi-complex project based on business requirements/ benefits
Ø Conversion of opportunities to well defined projects (Project Charter and Registration)
Ø Facilitate improvement project for application of tools, methodology, and project timelines and conduct tollgate reviews (Mentoring project execution)
Ø Create Project plans for efficient and effective Process improvement management
Ø Lead semi-complex project to successful closures
Ø Bring in new initiatives from industry or from different operations to improve the environment and performance
Ø Leverage technology to drive automation & co-ordinate with Lead Developers
Ø Actively lead programs to support value creation for partners through application of Value Stream Mapping
Ø Conduct Lean Six Sigma Trainings at centre as employee skill development
2. Operational Support
Ø Co-own quality and operation metrics. Proactively provide support to special critical situation to ensure consistent customer delivery
Ø Raise appropriate flags at the right time where things are out of control or there is a delay
Ø Launch and propagate programs to improve performance of low performing KPIs, groups, LoBs
3. Team Management:
Ø Ensure resources availability as per agreed norms
Ø Create and ensure implementation of learning and development plan for team
Ø Achieve Employee satisfaction and retention targets
Ø Create and participate in Employee engagement and R&R program
Required Qualifications:
Academics: Graduate or Post Graduate in any discipline, preferred Commerce
Technical: Lean Six Sigma Black Belt Trained & Green Belt Certified from a recognized institute
Domain(s): F&A, S&F and HRO
Advantage: Exposure to VBA Programming, Hands on experience on Statistical Data Analysis using Minitab or other industry software
Work Experience: 6+ Years of experience
3-4 years of relevant experience in driving Process Improvement Projects in a large BPO / KPO set-up
💡 Quick Summary
Seeking a career-building opportunity? The Quality | Senior Associate Consultant | Level 4A position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
