Job Description
Quality Specialist II A - GBS
Bank of America
Mumbai, Maharashtra (+1 other)
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5 days agoFull–time
BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America.Client Facing Platforms Technology provides technology solutions for the Banks Digital, Online, Mobile, Contact Center and Voice, Payments and Commerce, Banking Center, and Architecture Technology, in support of Consumer and Global Wealth client-facing channels.Job DescriptionIndividual will be part of Voice Testing team. Incumbent will be involved in voice testing in both Manual and Automation stream testing. The candidate is responsible for design, execute and automate the test scripts for various Bank IVR applications. Candidate will also involve in automation framework development, Deep technical understanding of IVR Testing, IVR test automation using CYARA, good experience in Agile Methodologies, and test automation using various tools like Selenium, Java Scripts, SOAPUI etc. Experience in agile tools like Jira, etcCandidate will be part of Global Delivery model and responsible to apply industry proven development approaches to achieve scalable, maintainable & reusable applications.ResponsibilitiesResponsible to review requirements, specifications, detailed designs and UI documents related to the IVR call flows.Participate on technical design documentation (HLD\LLD) for applications/enhancements.Spanish IVR flow testing - added advantage.Responsible for walkthrough sessions with designers\developers, test case designing, scripts fine tuning in Cyara, and E2E automation using IVR automation tools like Cyara.Responsible for scripts design
eviews, test plan preparations, test coverage matrix preparation, data mining activities from various backend tools like BOSS, TSYS etc.Create or modify the automation framework.Create and maintain static data requirement.
Bank of America
Mumbai, Maharashtra (+1 other)
Apply
5 days agoFull–time
BA Continuum India Pvt. Ltd. supports business process, information technology and knowledge process across Consumer Banking, including Card and Home Loans, Legacy Asset Servicing, Global Banking and Markets, and Global Wealth and Investment Management lines of business at Bank of America.Client Facing Platforms Technology provides technology solutions for the Banks Digital, Online, Mobile, Contact Center and Voice, Payments and Commerce, Banking Center, and Architecture Technology, in support of Consumer and Global Wealth client-facing channels.Job DescriptionIndividual will be part of Voice Testing team. Incumbent will be involved in voice testing in both Manual and Automation stream testing. The candidate is responsible for design, execute and automate the test scripts for various Bank IVR applications. Candidate will also involve in automation framework development, Deep technical understanding of IVR Testing, IVR test automation using CYARA, good experience in Agile Methodologies, and test automation using various tools like Selenium, Java Scripts, SOAPUI etc. Experience in agile tools like Jira, etcCandidate will be part of Global Delivery model and responsible to apply industry proven development approaches to achieve scalable, maintainable & reusable applications.ResponsibilitiesResponsible to review requirements, specifications, detailed designs and UI documents related to the IVR call flows.Participate on technical design documentation (HLD\LLD) for applications/enhancements.Spanish IVR flow testing - added advantage.Responsible for walkthrough sessions with designers\developers, test case designing, scripts fine tuning in Cyara, and E2E automation using IVR automation tools like Cyara.Responsible for scripts design
eviews, test plan preparations, test coverage matrix preparation, data mining activities from various backend tools like BOSS, TSYS etc.Create or modify the automation framework.Create and maintain static data requirement.
💡 Quick Summary
Seeking a career-building opportunity? The Quality Specialist II A | GBS position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.