Job Description
• TOP BPO IN Bangalore
• Hiring Quality & Training Manager
• Must be from International BPO
• Role is 70% Quality & 30% Training
• Current designation should be a Tenured Deputy Manager or Manager – Quality / Training & leading a team of QAs, Trainer, TL , AMs
• Roles & Responsibilities
• Drive continuous improvement for Quality and Delivery
• Manage Call Quality & Client related KPI&
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client expectation
• Ability to get out of the box ideas and Process improvement initiatives in the process.
• Provide quality floor support, feedback and refreshers
• Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
• Hiring Quality & Training Manager
• Must be from International BPO
• Role is 70% Quality & 30% Training
• Current designation should be a Tenured Deputy Manager or Manager – Quality / Training & leading a team of QAs, Trainer, TL , AMs
• Roles & Responsibilities
• Drive continuous improvement for Quality and Delivery
• Manage Call Quality & Client related KPI&
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client expectation
• Ability to get out of the box ideas and Process improvement initiatives in the process.
• Provide quality floor support, feedback and refreshers
• Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
💡 Quick Summary
Seeking a career-building opportunity? The Quality Training Manager|International BPO position is now open for candidates interested in the BPO Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
