Job Description
Permanent / Full Time
Salary: $82,529 - $96,073 gross p.a. plus 12% Super
35 hours per week with the option of flexitime / Monday to Friday
Nowra Administration Building
Closure date: Monday 4 August 2026 (at midnight)
About the Role
This is an exciting new opportunity to join Shoalhaven City Council as Rates Supervisor to supervise the dedicated Rates Team and oversee the day-to-day operational activities to ensure timely and accurate property and rates accounting and systems are up-to-date so the Council may meet its statutory obligations.
Reporting directly to the Manager - Revenue, the main focus of this role includes:
Coordinate the day-to-day operations of the Rating Team in ensuring the accurate levy and collection of revenue. Including key facets such as:
categorisation of land
exemption of properties
annual levy and end of year procedures
direct debit payment maintenance
changes of ownership and mailing address
reconciliation and interrogation of financial transactions
investigation and resolution of routine and complex anomaly matters, including refunds of overpaid rates.
Assist in project managing the accurate cyclical production and issue of rate, instalment, supplementary and reminder notices, while effectively mitigating the associated risks.
Ensure timely maintenance and control of Council's Land Value register resulting from general revaluations and regular supplementary valuation lists from the Valuer General. Ensure the accurate and timely reconciliation of rateable land values and corresponding supplementary levies to capture all potential rates revenue.
Validate pensioner data regularly with Centrelink and ensure compliance with our contract obligations and assist in the preparation of the annual pensioner rebate subsidy claim for external audit and submission to the Office of Local Government.
Train and educate team members in relation to the various rating procedures and workflows ensuring multi-skilling and depth of transferrable skill among staff within the Rates Team.
Support the Rate team members in measuring quality, developing and updating training materials, cross-skilling and up-skilling, establishing training plans, and providing performance feedback. Support the Manager - Revenue as part of the Revenue leadership team, in delivering a quality Revenue service.
Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.
The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. The starting salary is at Step 1 within the grade. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.
About You
To be successful in the position, you will have:
Tertiary qualifications in accounting or related discipline, or equivalent rating and/or financial experience.
Proven experience in leading and managing an operational team in a high volume fast paced environment.
Awareness of the relevant rating provisions of the Local Government Act, Regulations, guidelines and rating industry issues.
Demonstrated basic accounting knowledge and skills, and extensive experience reconciling accounts and investigating discrepancies.
Current Class C Driver's Licence
Proof of Australian residency or citizenship, or authority to work in Australia (visa)
We are looking for a dedicated professional with experience in a large billing and collections environment who fosters a mentoring atmosphere to elevate their team's skills.
How to Apply
To submit an application, click Apply and complete each step of the application. You will be required to attach your resume (and cover letter if required) and responding to questions regarding general information about you.
You will be required to submit an online application by attaching your resume (and cover letter if required) and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement. For tips and more information on how to submit a great application, please visit how to apply on Councils website.
At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting
Please list your qualifications, certifications and licenses relevant to this position.
Tell us about your team leadership skills and experience - how do you go about building and motivating a high performing team?
This role is suited to someone who enjoys a fast paced / high volume, billings and collections environment. Please summarise your Rating, Accounts Receivable, Finance, and/or Debt Collection experience.
Applicants who progress to pre-employment checks may be required to undergo a National Criminal History Check, Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.
If you require assistance submitting your application please contact the Talent Acquisition Team on 02 4429 3.
Applications Close: Monday, 4 August 2026 (at midnight)
If you have any questions about this role, please contact Cherie Muir - Manager - Revenue - 02 4429 3
Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.
Benefits include:
4 weeks annual, 3 weeks sick leave and 2 Health and Wellbeing days per annum
Option of flexitime for indoor staff
Flexible and remote working arrangements
Opportunities for professional development and training
Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
Novated Lease Arrangements
Long Service Leave After 5 Years
Conditions apply as per the Local Government State award, and Council policies
Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds. Applicants with a disability are encouraged to reach out if they require any reasonable adjustments throughout the recruitment processes to enable them to fairly demonstrate their skills and capabilities to meet the requirements of the job.
Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace
This job was originally advertised via Our Mob - The Job Board for First Nations Jobseekers.
Salary: $82,529 - $96,073 gross p.a. plus 12% Super
35 hours per week with the option of flexitime / Monday to Friday
Nowra Administration Building
Closure date: Monday 4 August 2026 (at midnight)
About the Role
This is an exciting new opportunity to join Shoalhaven City Council as Rates Supervisor to supervise the dedicated Rates Team and oversee the day-to-day operational activities to ensure timely and accurate property and rates accounting and systems are up-to-date so the Council may meet its statutory obligations.
Reporting directly to the Manager - Revenue, the main focus of this role includes:
Coordinate the day-to-day operations of the Rating Team in ensuring the accurate levy and collection of revenue. Including key facets such as:
categorisation of land
exemption of properties
annual levy and end of year procedures
direct debit payment maintenance
changes of ownership and mailing address
reconciliation and interrogation of financial transactions
investigation and resolution of routine and complex anomaly matters, including refunds of overpaid rates.
Assist in project managing the accurate cyclical production and issue of rate, instalment, supplementary and reminder notices, while effectively mitigating the associated risks.
Ensure timely maintenance and control of Council's Land Value register resulting from general revaluations and regular supplementary valuation lists from the Valuer General. Ensure the accurate and timely reconciliation of rateable land values and corresponding supplementary levies to capture all potential rates revenue.
Validate pensioner data regularly with Centrelink and ensure compliance with our contract obligations and assist in the preparation of the annual pensioner rebate subsidy claim for external audit and submission to the Office of Local Government.
Train and educate team members in relation to the various rating procedures and workflows ensuring multi-skilling and depth of transferrable skill among staff within the Rates Team.
Support the Rate team members in measuring quality, developing and updating training materials, cross-skilling and up-skilling, establishing training plans, and providing performance feedback. Support the Manager - Revenue as part of the Revenue leadership team, in delivering a quality Revenue service.
Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.
The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. The starting salary is at Step 1 within the grade. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.
About You
To be successful in the position, you will have:
Tertiary qualifications in accounting or related discipline, or equivalent rating and/or financial experience.
Proven experience in leading and managing an operational team in a high volume fast paced environment.
Awareness of the relevant rating provisions of the Local Government Act, Regulations, guidelines and rating industry issues.
Demonstrated basic accounting knowledge and skills, and extensive experience reconciling accounts and investigating discrepancies.
Current Class C Driver's Licence
Proof of Australian residency or citizenship, or authority to work in Australia (visa)
We are looking for a dedicated professional with experience in a large billing and collections environment who fosters a mentoring atmosphere to elevate their team's skills.
How to Apply
To submit an application, click Apply and complete each step of the application. You will be required to attach your resume (and cover letter if required) and responding to questions regarding general information about you.
You will be required to submit an online application by attaching your resume (and cover letter if required) and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement. For tips and more information on how to submit a great application, please visit how to apply on Councils website.
At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting
Please list your qualifications, certifications and licenses relevant to this position.
Tell us about your team leadership skills and experience - how do you go about building and motivating a high performing team?
This role is suited to someone who enjoys a fast paced / high volume, billings and collections environment. Please summarise your Rating, Accounts Receivable, Finance, and/or Debt Collection experience.
Applicants who progress to pre-employment checks may be required to undergo a National Criminal History Check, Qualification Check, Work Rights Verification, Reference Checks and Medical (Low Risk). Employment is subject to satisfactory outcomes for all required checks.
If you require assistance submitting your application please contact the Talent Acquisition Team on 02 4429 3.
Applications Close: Monday, 4 August 2026 (at midnight)
If you have any questions about this role, please contact Cherie Muir - Manager - Revenue - 02 4429 3
Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.
Benefits include:
4 weeks annual, 3 weeks sick leave and 2 Health and Wellbeing days per annum
Option of flexitime for indoor staff
Flexible and remote working arrangements
Opportunities for professional development and training
Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
Novated Lease Arrangements
Long Service Leave After 5 Years
Conditions apply as per the Local Government State award, and Council policies
Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds. Applicants with a disability are encouraged to reach out if they require any reasonable adjustments throughout the recruitment processes to enable them to fairly demonstrate their skills and capabilities to meet the requirements of the job.
Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace
This job was originally advertised via Our Mob - The Job Board for First Nations Jobseekers.
💡 Quick Summary
Seeking a career-building opportunity? The Rates Supervisor position is now open for candidates interested in the Bank Jobs sector. This role in Nowranie offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
