About The Role

He / She will be responsible for end to end manage the merchant experience by driving various process improvement initiatives, automation of manual processes.

Manage BAU activities for UPI and Internet Banking Shopping Mall business - Queries, monitoring recon and settlement, merchant on boarding etc.

Key Responsibilities

Will be responsible for driving Process automations and improvements in order to reduce manual process

Ensuring timely, error free and efficient process implementation and execution

Will be responsible for ensuring all processes are duly approved by relevant stakeholders

Will be responsible to track and monitor processes, ensure processes are adhered, publish relevant trackers to Senior Management

Qualifications and Experience

Graduate / Post graduate with relevant 5 to 6 years' experience

Prior experience in Payments and Merchant Acquiring business, service profile will be preferred

Role Proficiencies

For successful execution of the Job, candidate should possess the following

Self driven - Capable to manage projects independently

Ensuring optimal and timely execution of projects

Driving adoption of Automated processes

Project Management and understanding of Bank's policies and processes