RB | Third Party Products|Regional Head

The TPP Regional Head is responsible for the achievement and monitoring of the region's TPP revenue target, month on month activation and productivity benchmarks of CSO, RM and BDEs, group business revenue on Insurance, File penetration and value penetration targets and for the insurance persistency targets for the region. The Regional Head is also responsible for the reduction of grievances and MD complaints

Key Responsibilities

·Responsible for achieving the fee income for TPP assigned to the Region

·Ensure effective implementation of TPP Strategy around defined objectives in every Region

·Define strategy in line with product guidance and ensure monthly review of the strategy and implementation is done with each Cluster/Circle Head for each TPP Product

·Ensure monthly review done with TPP partners across Insurance and Mutual Funds for the Region

·Responsible for meeting / strategizing and supporting Circle offices and branches through support of TPP Partners

·Drive bottom quartile branches through Cluster/Circle Heads to ensure branches achieve targets monthly

·Ensure bottom quartile branches are identified on numbers and appropriate interventions/solutions are offered/implemented to considerably pace up the desired rate of TPP business

·Formulate a Monthly calendar for Training across all TPP partners and ensure that the adequate Product/Process and Sales skills training is imparted to Staff of every branch and office in the Region to ensure Right-Sell approach.

·Ensure that resources across circle branches are certified with EUIN and SP so that the sales staff are compliant with respect to regulatory requirement

·Monitor complaints raised in CRM/ MD-complaints and ensure to provide resolution within defined TATs by working with the respective Branches.

·Track and monitor triggers sent by Product teams/BBOG and ensure that proper feedback is provided by Circle/Branches on the same

·Responsible for meeting with Circle Heads once every fortnight

·Monitor feedback received from Circle Heads on branch visits to understand/identify ground reality

·Ensure Lead generation activities are implemented in respective Circles through sales promotion and marketing support in consultation with Partners

·Conceptualize, launch and track Team building activities/exercises in line with the Business requirements Escalate to Product Heads / CRMs wherever required

·Monitor internal processes as laid down by the products team and giving feedback to the central team for improvement

·Identify reasons for Leakage of proposals and ensure TATs on policy issuance and clearance of WIP within defined timelines across all Partners

·Design and Implement RandR activities/ drives/ campaigns

·Implement other Management Initiatives

·Ensure Certification of all Branch employees as EUIN and SP, monitor it

Qualifications:

Optimal qualification for success on the job is:

·Post Graduate with at least 8-10 years of experience and good knowledge of fundamentals of Third Party Products and its sales processes

Skills

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

·Needs to have very strong concept of Third Party Products(Life Insurance,General InsuranceMF etc.) and exposure to Bancassurance and Basic Banking.

·Needs to be very approachable and should have the ability to guide and be the first point of contact for the employees.

·Excellent communication skills, ability to maintain good rapport with all stakeholders.

·Ability to successfully implement the drives and campaigns initiated from time to time.

·Eye for details, meticulous and creative

·Excellent Team Handling ability to manage a team which is spread across locations.
• High skills on MS Excel, capability to work on large data to derive meaningful insights