Description
Job Title : RBB-Imperia Relationship Manager
Business Unit (PA) : Retail Branch Banking
Team : Retail Branch Banking
Reports to (job) :Branch Manager
Job Purpose
Responsible for including HNI customers into the Imperia programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/c’s ,retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank Imperia relationships.
To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.
Key Responsibility Areas : 6 – 8 Areas
HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)
· Liaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred portfolio
· Acquire new customers who meet product criteria
· Regular interaction with the customer to build rapport to understand and update the profile.
· Enhance the Overall value/book size of the portfolio
· Maintain the overall quality / hygiene parameters of the portfolio
· Cross selling products of the bank based on the customer need
· Joint calls being done along with Supervisor as per defined process
· Advisory services to be offered based on the requirement in coordination with PBG.
Attrition control of customers
· Achieving MTD and YTD Revenue Targets
Operations, Marketing & Processes
· Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)
· Ensure KYC / AML norms are adhered to at all points of time
· Ensure that 5-S norms are adhered to for individuals workstation
Increase in wallet share
· Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia Customer
· Sales to family members and associates (all network)
Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached
Product Penetration & contribution towards focused product
· Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.
Enhance client's Customer To Group ( CTG ) level
Customer Service
· Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
· Customer is informed about any regulatory or process change. Keep the customer updated on program features.
· Ensure timely customer communication on requests and concerns raised.
· Proactive complaint management through feedback from customers.
· Promoting all direct banking channels and ensuring that the customer is utilizing the same
· Ensuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is out
· Ensure smooth transition of handover/takeover of the portfolio
Job Types: Full-time, Regular / Permanent
Salary: ₹700,000.00 - ₹1,200,000.00 per year
Benefits:
Health insurance
Provident Fund
Schedule:
Monday to Friday
Supplemental pay types:
Commission pay
Yearly bonus
Ability to commute/relocate:
Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 5 years (Preferred)
B2C Direct Sales: 5 years (Preferred)
Speak with the employer
+91 9219653837