Job Description :

A. Achieving Sales Objectives :

1. Ensure that Tellers generate Sales References for Liability products2. Ensure Cross Sell leads for Credit Cards are given to the BDR3.

Penetration of Saving Accounts on non liability customers4. Active Signup of Enet facility to Corporate having Salary relationships5.

Ensure that customers opt for and get facilities of CBDT collections6. Generate leads for Third Party Products to the customersa.

MF / Insurance / RBI Bonds7. Enhancing customer wallet sizea. Ensuring that customers make us their primary banki. Knowing about where all the customer is currently banking and moving him to our Bankii.

Sales to associates or customers networkB. Customer Services : 1. Lobby Managementa. Queue handling2. Branch Administration including house keeping, upkeep, etc3.

Ensure quality customer service is delivereda. Manage irate customers if required or escalated4. Recording complaints as per the specified process5.

Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller areaa. Monitor all complaints received and ensure that staff are closing it within the TATb.

Improve customer communication on closuresc. Check with customers if the process of complaint has been managed well6. Preventive complaint managementa.

Asking for feedback from customers, who are not complainingb. Discussing with staff the importance of getting feedback from customers on a regular basis7.

Promoting all direct banking channels and ensuring that the customer is utilizing the same.8. Ensure that all Tellers are dressed as per the dress code & grooming standardsC.

Operations : 1. Online Authorisation of cash / transfer transactions and issue of DD / MC2. Vault Custodian3. Priority processing of Imperia and Preferred Customers4.

Identification and Closure of TOD accounts on regular basis5. Identification and Closure of High Cheque return customers beyond the threshold.

6. Reduction or Closure of High Transacting Customers7. Migrating customers to RTGS / NEFT8. Error Free operations9. Quick and Error Free Processing of CBDT / Income Tax Challans and US Visa Fees10.

Efficiency Related Operationsa. Reduce or improve on Band 1 and Band 2 Customersb. Reduce Band 1 and Band 2 Txns11. Process on forged notes to be adhered (FIR filing etc.

12. FX transactions authorization / supervision and reportinga. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable / receivable, Reconciliation and maintenance of suspense accounts register as per the required formatD.

Managing Teller counter : 1. Teller counter supervision2. Cash management and liaison with Currency Chest3. Monitoring of salary uploads4.

Monitor Security Stationery at appropriate reorder levels5. Checking / Monitoring of EOD reports (BJR / Instruments issued report / EOD cash position / UBS Interface entries BJR etc.

6. NRE Credit monitoring7. Monitor large cash transactions & adhering to KYC norms8. Includes large DD / MC issuance from Band 1 & 2 customers.

E. Reporting and Maintenance : 1. Reporting of fortnightly Suspense / Suspect / TOD and QRS reports.2. Reporting of all Large cash txns3.

Bulk Stock Register Maintenance4. Timely reporting of FX to Local Tag / Treasury Mid office within Cutoff times5. Timely Reporting of CBDT and US Visa documents within Cutoff times6.

Maintenance of Cash Shortage / Excess Register & proper filing of approvals7. Guidelines as per the branch ops process while ensuring filling of vault annexure register.

8. Maintenance of records / register for host entry postings GL2099. Maintenance of Voucher Movement Register10. Periodic exchange of keys lodged with other branch11.

Key movement register monitoring12. CBDT schedules reporting to TBG13. Filing of UBS interface reports( BA Reports)14. Recording and Maintenance of Free DD / MC issuance register for RM Customers as per process15.

Recording of SYS passwords and timely monitoring of the same.F. Staff Management : 1. Ensure that all tellers are adequately trained on the Products of the bank 2.

Ensure that all staff are trained on the process to be followed (including amendment with new circulars)3. Monitor Staff productivity and give guidance on improving the same in conjunction with the BM4.

Ensure that all Tellers are sent for class room training on a regular basis

Skills

1. Banking Product Knowledge

2. Planning and Organizing Skills

3. Team Management / Interpersonal Skills

4. Sales and Influencing Skills

5. Communication - Written and verbal both

6. Knowledge of Competition

7. Awareness of Banking regulations

8. Awareness of TF & FX

9. Team Management