1. Lobby Management
2. Queue handling
3. Proper housekeeping, upkeep, etc.
4. Ensure quality customer service is delivered
5. Escalate irate customers to Teller Authorizer or BM
6. Recording complaints as per the specified process
7. Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area
8. Monitor all complaints received and ensure that complaints are closed within the TAT
9. Ensure customer communication on closures
10. Check with customers if the process of complaint resolution has been managed well
11. Preventive complaint management
12. Asking for feedback from customers, who may not be complaining
13. Discussing with staff the importance of getting feedback from customers on a regular basis
14. Ensuring timely loading of Forex Plus card and Gift Plus card as per TATs
15. Ensure Outward remittances and Other Retail Forex transactions are reported to Treasury Mid office within Cutoff time in Dealpro

F. Sales:

Generate leads for Banks product with the emphasis on the following:
1. Generate Sales References for Liability products
2. Generate leads for Credit Cards
3. Penetration of Saving Accounts on non-liability customers
4. Ensure that customers opt for and get facilities of CBDT collections
5. Cross selling Gold Bars
6. Cross selling Forex Plus card and Gift Plus Card
7. Cross sell FX Cash
8. Generate leads for Third Party Products to the customers (MF/Insurance/RBI Bonds