Head Relationship Banking – Retail Branch Banking

Job Title :(Job Name) – Head Relationship Banking

Business Unit (PA) :Retail Branch Banking

Job Purpose :

The purpose of the Head Relationship banking is to be a Supervisor and a mentor to the HNW channel. Handholding the RMs and Ensuring the RMs are meeting their income.

Ensuring RMs meet the right customers and have a meaningful engagement with customer

Ensuring the RMs are trained and equipped to handle customer queries

Job Responsibilities:

Actionable

Acquisition of High new worth customers to the Bank

· Acquire new customers who meet product criteria through cross-referencing

· Ensuring timely onboarding of quality accounts in the HNW channel for the bank

· Ensuring lowest depletion of the newly acquired accounts

· Increase liabilities size of relationship via balances in accounts of existing customers

Managing the High Net worth customers of the Bank

· To Enhance & Retain customer profitability by capturing larger share of Wallet

· Ensuring the highest level of service to the customers in the branch

· Profiling Customers and Providing Financial planning & Investment Advise as per customers need

· To ensure maintenance of updated Relationship File

Mentoring the RMs in the branch

· To handle a team of 4 to 9 Preferred Relationship Manager

· Recruitment and training of Relationship Manager Team and Lead a result oriented team

· Ensuring the RMs are trained and well equipped with data and products to handle and service the customers

· Ensuring the Relationship managers are meeting the right set of customers

· Ensuring joint calls with the relationship managers

· Complaints Handling for the RM Channel

Meeting Business Objectives

· Ensure clarity of Business objectives among staff

· Monitoring quality sales and processes in the Relationship Managers portfolio

· Ensuring the Income Product Holding (IPH) of the Relationship Manager Portfolio and initiating thrust on Crosssell

· Ensuring Sales across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, and online trading etc. and achieving the Branch targets

Educational Qualifications(examples listed below)

Key Skills(examples listed below)

· Graduation:

· Post-Graduation:

Certifications:

· AMFI Certification

· IRDA Certification

· NCFM Certification (Optional)

· CAIIB (Optional)

· Sales and Influencing Skills

· Banking Product & Process Knowledge

· NRI Product and Regulatory Knowledge

· Planning and Organizing Skills

· Communication

· Knowledge of Competition & Current trends in financial Industry.

Experience Required(examples listed below)
• Minimum experience in years – 10+ years in Retail Branch Banking in HNW Channel
• Exposure to banking preferable