Job Description
Key Responsibilities:
Answering Healthcare Inquiries: Handle incoming calls from patients, caregivers, and healthcare professionals seeking information and assistance.
Appointment Scheduling: Assist patients in scheduling medical appointments, consultations, and follow-up visits.
Insurance Verification: Verify patient insurance information, eligibility, and coverage for medical services.
Patient Support: Offer emotional support and guidance to patients and caregivers, especially during stressful or sensitive situations.
Complaint Resolution: Address patient complaints, concerns, and feedback professionally and effectively, escalating issues as necessary.
Follow-Up: Conduct follow-up calls with patients to ensure their satisfaction and gather feedback on their healthcare experience.
Qualifications and Requirements:
Healthcare-related certification or degree is a plus.
Ready to work at night shift.
Prior experience in healthcare call centres, patient services ,or USA based firm, or a related field will be preferred.
Knowledge of medical terminology and healthcare processes will be preferred.
Good verbal and written communication skills with a compassionate and empathetic demeanour.
Strong organizational and time management skills.
Positive attitude, patience, and a commitment to delivering exceptional patient care.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
Day shift
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
Answering Healthcare Inquiries: Handle incoming calls from patients, caregivers, and healthcare professionals seeking information and assistance.
Appointment Scheduling: Assist patients in scheduling medical appointments, consultations, and follow-up visits.
Insurance Verification: Verify patient insurance information, eligibility, and coverage for medical services.
Patient Support: Offer emotional support and guidance to patients and caregivers, especially during stressful or sensitive situations.
Complaint Resolution: Address patient complaints, concerns, and feedback professionally and effectively, escalating issues as necessary.
Follow-Up: Conduct follow-up calls with patients to ensure their satisfaction and gather feedback on their healthcare experience.
Qualifications and Requirements:
Healthcare-related certification or degree is a plus.
Ready to work at night shift.
Prior experience in healthcare call centres, patient services ,or USA based firm, or a related field will be preferred.
Knowledge of medical terminology and healthcare processes will be preferred.
Good verbal and written communication skills with a compassionate and empathetic demeanour.
Strong organizational and time management skills.
Positive attitude, patience, and a commitment to delivering exceptional patient care.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
Day shift
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Technical support: 1 year (Preferred)
tele sales: 1 year (Preferred)
total work: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The RCM Telecallers position is now open for candidates interested in the Telecaller Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.