Job Description
Location
Calgary, Alberta, Canada
Category
Hospital Support Roles
Job Id
R-236445
Job Type
Full time
Reception, Client Care
Location: Calgary Alberta (Downtown)
Employment Type: Full Time
17th Avenue Animal Hospital is currently welcoming a full-time Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!
Create a warm and welcoming environment for our patients and pet parents
Ability to answer a multiline phone system and track and schedule appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Previous customer service or front desk experience in hospitality is an asset!
No experience with animals, no problem, so long as you love pets!
What We Can Offer You
RRSP Employer 5 % Match Program
VCA Canada RRSP Student Loan - Ask us more
A caring culture of Wellness and Appreciation
Competitive wages and health/dental benefits!
Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
Annual uniform allowance
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
Extra perks like shopping discounts and cool wellness apps!
Our Story
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Calgary, Alberta, Canada
Category
Hospital Support Roles
Job Id
R-236445
Job Type
Full time
Reception, Client Care
Location: Calgary Alberta (Downtown)
Employment Type: Full Time
17th Avenue Animal Hospital is currently welcoming a full-time Reception, Client Care to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!
Create a warm and welcoming environment for our patients and pet parents
Ability to answer a multiline phone system and track and schedule appointments effectively
Placing outbound calls to pet parents for follow-up and future appointment bookings
Respond and manage email correspondence; clients, referring veterinarians & internal office messages
Admitting and discharging pet patients
Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
Previous customer service or front desk experience in hospitality is an asset!
No experience with animals, no problem, so long as you love pets!
What We Can Offer You
RRSP Employer 5 % Match Program
VCA Canada RRSP Student Loan - Ask us more
A caring culture of Wellness and Appreciation
Competitive wages and health/dental benefits!
Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
Annual uniform allowance
Exceptional career development: there is room to grow here!
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
Extra perks like shopping discounts and cool wellness apps!
Our Story
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.
In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
💡 Quick Summary
Seeking a career-building opportunity? The Reception Client Care position is now open for candidates interested in the Back Office Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
