Job Description
Full job description
Location: Melbourne, Melbourne CBD Salary: AUD Industry Standards
Reception / Concierge - Front of House – Melbourne CBD (Full Time)
Do you enjoy making people feel welcomed, valued, engaged and empowered?
We are looking for a talented & exceptional Guest Experience Ambassador to join our dynamic team located in our Melbourne CBD.
You will be adding value to our Front of House team by delivering outstanding customer service.
You will be thriving on making someone else's day a little better. You welcome the tenants of the building with a big smile, you are ready to assist them wherever necessary & you will be naturally engaging at all levels.
As the name suggests, you are the First Contact for our clients!
Key responsibilities include:
Provide engaging, on brand welcome and farewell to staff, clients and contractors
Register visitors & staff using designated management system
Ensure reception spaces, guest lounges and meeting rooms are well-presented and clean.
Work closely with security teams to ensure safety
Manage the upkeep of the meeting rooms throughout the day
Manage bookings of all meeting spaces
Assist with uploading information to tenant’s portals
Assist with administrative duties as per tenant request eg. Mailroom, postage, reports, etc.
What we offer?
We look after you!
The core of our business is our people. As a First Contact employee you will be provided with a range of benefits to develop your career and your personal goals.
We will make sure you have a Work life balance. We offer a Monday to Friday work schedule, with shifts between 7am – 7pm (8-hour shifts per day)
You will have your weekends off and paid Public Holidays off
Competitive salary, above award!
Entrepreneurial and inclusive work culture
More Benefits
Training and Development: Opportunity for paid training and development packages to continue to see you grow!
Rewards Program: An amazing rewards and recognition program whereby you can receive vouchers for a wide range of retailers
Wardrobe Services: Supplied corporate wardrobe and dry-cleaning services. You won’t have to worry about ironing a work shirt again
Career Progression: The opportunity to progress your career if you commit to First Contact
Work Location: Working in some of the city’s most prestigious buildings, as well as the newest
Bring to the table
Experience in five-star hotels or top-end hospitality
Experience servicing VIP and Executive-Level guests in a professional manner
Ability to work autonomously, while being self-motivated and driven
Attentive ability to anticipate client needs
Ability to create lasting impressions and meaningful relationships
Discretion and confidentiality and the ability to build a high level of trust
Immaculate presentation and grooming standards
About us
A business focused on others
First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do. First Contact works with premium companies within the banking, finance, telecommunications sectors (and many more), to deliver the customer service component of their business.
If you want to learn more about us, please visit https://firstcontact.co/Home/AboutUs.
Our Culture
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where First Contact can take you...
Location: Melbourne, Melbourne CBD Salary: AUD Industry Standards
Reception / Concierge - Front of House – Melbourne CBD (Full Time)
Do you enjoy making people feel welcomed, valued, engaged and empowered?
We are looking for a talented & exceptional Guest Experience Ambassador to join our dynamic team located in our Melbourne CBD.
You will be adding value to our Front of House team by delivering outstanding customer service.
You will be thriving on making someone else's day a little better. You welcome the tenants of the building with a big smile, you are ready to assist them wherever necessary & you will be naturally engaging at all levels.
As the name suggests, you are the First Contact for our clients!
Key responsibilities include:
Provide engaging, on brand welcome and farewell to staff, clients and contractors
Register visitors & staff using designated management system
Ensure reception spaces, guest lounges and meeting rooms are well-presented and clean.
Work closely with security teams to ensure safety
Manage the upkeep of the meeting rooms throughout the day
Manage bookings of all meeting spaces
Assist with uploading information to tenant’s portals
Assist with administrative duties as per tenant request eg. Mailroom, postage, reports, etc.
What we offer?
We look after you!
The core of our business is our people. As a First Contact employee you will be provided with a range of benefits to develop your career and your personal goals.
We will make sure you have a Work life balance. We offer a Monday to Friday work schedule, with shifts between 7am – 7pm (8-hour shifts per day)
You will have your weekends off and paid Public Holidays off
Competitive salary, above award!
Entrepreneurial and inclusive work culture
More Benefits
Training and Development: Opportunity for paid training and development packages to continue to see you grow!
Rewards Program: An amazing rewards and recognition program whereby you can receive vouchers for a wide range of retailers
Wardrobe Services: Supplied corporate wardrobe and dry-cleaning services. You won’t have to worry about ironing a work shirt again
Career Progression: The opportunity to progress your career if you commit to First Contact
Work Location: Working in some of the city’s most prestigious buildings, as well as the newest
Bring to the table
Experience in five-star hotels or top-end hospitality
Experience servicing VIP and Executive-Level guests in a professional manner
Ability to work autonomously, while being self-motivated and driven
Attentive ability to anticipate client needs
Ability to create lasting impressions and meaningful relationships
Discretion and confidentiality and the ability to build a high level of trust
Immaculate presentation and grooming standards
About us
A business focused on others
First Contact is the leading Corporate Concierge and Workplace Services provider in Australia, with five-star customer service at the heart of what we do. First Contact works with premium companies within the banking, finance, telecommunications sectors (and many more), to deliver the customer service component of their business.
If you want to learn more about us, please visit https://firstcontact.co/Home/AboutUs.
Our Culture
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where First Contact can take you...
💡 Quick Summary
Seeking a career-building opportunity? The Reception / Concierge - Front of House position is now open for candidates interested in the Bank Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.