Reception Lead

Day-to-day Responsibilities

Reception Services

· Build a highly trusted relationship with the Building Management Team and all customers, ensuring that we are proactively engaging, listening and responding to their requests

· Ensure client satisfaction is constantly delivered by being able to make decisions, think and respond quickly to a difficult situation or complaint, taking responsibility through to resolution ensuring the Operations Manager is kept updated throughout. Where applicable, ensure actions are implemented to prevent complaints and mistakes from reoccurring.

· Ensure your teams are security conscious working in line with the security procedures and forming an effective relationship with the Security Team. This includes ensuring your team are trained to handle an emergency situation.

· Take ownership of the Reception technology to ensure it is fit for purpose ensuring it is used by the occupiers through engaging content and interactive services.

· Create an events and activation calendar, to bring life and energy to the space, these will include pop-ups, activities, give aways, and discounts agreed with businesses in the local area.

· Effectively manage the squash courts and bookable spaces ensuring they are in line with the booking policy.

· Constantly review processes and recommend improvements to make sure they evolve to meet the changing needs of the business and ensure standards are provided in line with Amplify behaviours. This includes actively seeking out ideas by maintaining an interest in industry trends and working with others. As such, ensure the Reception Manual is up to date and relevant training delivered to the team when updates are made.

People Management

· Your approach at all times must be positive, caring, enthusiastic and engaging, while always aspiring for both you and your team to be the best at what we do by creating a culture where everyone is inspired to give open and honest feedback.

· Recognise and reward exceptional performance to encourage an engaged and motivated team.

· Delegate in a way that encourages development and creates a sense of ownership and responsibility within the team, working effectively and developing close relationships with all colleagues.

· As a company, Amplify has many policies and procedures including HR, Learning & Development, Operational, and Health & Safety. You are required to have an understanding of these, ensure they are implemented and that you and your direct reports are compliant at all times.

· To assess employee performance and produce an annual training plan for your team ensuring you coach, mentor and train your team to achieve their full potential through regular team meetings, job chats and succession planning.

· Oversee recruitment and support your team through their 3-month onboarding period.

· Maintain conduct, discipline and performance within the team with prompt remedial action being taken to deal with misconduct and underperformance in accordance with company procedures.

Personal Drive and Development

Identify realistic but challenging self-development needs and take responsibility for contributing towards your own development with the guidance of the Operations Manager, attending training courses as identified.

· Effectively manage your time on a day to day basis placing emphasis on where your contribution will add the greatest value.

Financial Management

· To adhere to the annual budget, planning business activities to work within budgeted costs.

· To ensure the Operations Manager receives appropriate and necessary financial information promptly and accurately.

Job Type: Full-time

Pay: £36,761.00 per year

Work Location: In person