Job Description
We have a wonderful opportunity for a Reception Team Leader to lead the team at a fantastic Rapport contract in the City of London. In this role, you will be responsible for creating a thriving workplace and ensuring your team are satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks.
Contract type: Full-time, Permanent
Hours: 40 hours per week, (Monday–Friday, on a shift rota basis between 8 AM – 5:30 PM)
What will you get?
Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
Lead, support, and inspire the on-site Guest Services team with daily coaching and clear communication.
Oversee all reception, meeting room, facilities, hospitality, and mail room operations to ensure service is consistently top tier.
Coordinate schedules, cover, and team availability to ensure full support at all times.
Take ownership of issues or concerns, resolving them swiftly with care and professionalism.
Act as the point of contact for facilities, IT, hospitality, and internal stakeholders.
Monitor and report on service quality, supplies, guest feedback, and team performance.
Maintain a welcoming and immaculate front-of-house and meeting room environment.
Continually look for ways to improve service delivery and guest satisfaction.
The ideal candidate will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
Lead with passion and optimism, taking on obstacles head-on and taking pleasure in inspiring the team to continuously provide exceptional service to all clients and visitors.
Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
Be innovative, adaptable, flexible, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude.
Maintain a professional, polite and considerate manner at all times, acting as a role model for the team.
Be proficient in Microsoft Office software/package and business administration.
Possess excellent time management skills and the ability to work independently under pressure.
Have at least one year of supervisory/team leader experience.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Contract type: Full-time, Permanent
Hours: 40 hours per week, (Monday–Friday, on a shift rota basis between 8 AM – 5:30 PM)
What will you get?
Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
Lead, support, and inspire the on-site Guest Services team with daily coaching and clear communication.
Oversee all reception, meeting room, facilities, hospitality, and mail room operations to ensure service is consistently top tier.
Coordinate schedules, cover, and team availability to ensure full support at all times.
Take ownership of issues or concerns, resolving them swiftly with care and professionalism.
Act as the point of contact for facilities, IT, hospitality, and internal stakeholders.
Monitor and report on service quality, supplies, guest feedback, and team performance.
Maintain a welcoming and immaculate front-of-house and meeting room environment.
Continually look for ways to improve service delivery and guest satisfaction.
The ideal candidate will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
Lead with passion and optimism, taking on obstacles head-on and taking pleasure in inspiring the team to continuously provide exceptional service to all clients and visitors.
Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
Be innovative, adaptable, flexible, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude.
Maintain a professional, polite and considerate manner at all times, acting as a role model for the team.
Be proficient in Microsoft Office software/package and business administration.
Possess excellent time management skills and the ability to work independently under pressure.
Have at least one year of supervisory/team leader experience.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
💡 Quick Summary
Seeking a career-building opportunity? The Reception Team Leader position is now open for candidates interested in the Back Office Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
