Job Description
Receptionist
Front Office - Hilton London Bankside
Contract: Full Time
Salary: 12.65
Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.
Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 2+2 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.
The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event.
Job Description
The Receptionist role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.
What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options.
In addition, we offer:
Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage
Employee Recognition, Rewards and Events
Recommend a Friend – £350
Season Tickets Loan
Cycle to Work Schemes
Discount Chiropodist & Back therapy in the Hotel
Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc
Opportunities to work and support our Local Communities
About Us
Set in one of London’s oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard.
With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.
You will find us very centrally located and within walking distance from several tube stations:
Southwark tube station – 5-minute walk
Blackfriars tube station – 5-minute walk
Waterloo Station – 13-minute walk
London Bridge tube station – 15-minute walk
Role in our Family
Within Reception, key to your role:
To carry out the full check in and check out processes in a seamless manner.
To undertake Reception duties including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
Answering the telephone in a warm and friendly manner.
Ensure all guest complaints or issues are quickly resolved to maintain high quality customer service.
To deal with guest requests to ensure a comfortable and pleasant stay.
Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
To ensure that all reservations and cancellations are processed efficiently.
To administer cash and floats in an accurate manner.
What Happens Next
Does the Reception role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
Front Office - Hilton London Bankside
Contract: Full Time
Salary: 12.65
Opened in October 2015, Hilton London Bankside represents the next generation of design-led Hilton Hotels. Each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic urban grittiness and polished contemporary design.
Set in the heart of Bankside, just steps from some of London's most famous landmarks such as Tate Modern, Borough Market and The Shard, Hilton London Bankside is home to 2+2 stunning guest rooms including 25 bespoke suites which offer breathtaking views of the city skyline. The hotel also includes one beautiful penthouse apartment which boasts its own private roof terrace, a 100m2 entertainment area and views across the London skyline. In addition, the hotel brings a new neighbourhood eatery, OXBO Bankside to the area, alongside The Distillery, a cool and casual bar.
The hotel also features Bankside's largest and most exquisite Ballroom accommodating up to 700 guests theatre style or 500 in a banquet setting. With a private entrance, a 6-metre high ceiling, dramatic chandeliers, a balcony and sweeping marble staircase leading to the Bankside Ballroom, this is a spectacular venue for any grand celebration, fashion show, awards ceremony or corporate event.
Job Description
The Receptionist role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.
What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options.
In addition, we offer:
Hilton Hotel worldwide discounts – rooms from £45 per night with 50% off in Food & Beverage
Employee Recognition, Rewards and Events
Recommend a Friend – £350
Season Tickets Loan
Cycle to Work Schemes
Discount Chiropodist & Back therapy in the Hotel
Guest Experience – complimentary stay in the hotel for you (and guest / family) with free dinner, breakfast and use of pool and gym
Bespoke Training & Development opportunities – leadership programs, complaint handling, Master Inn Holders, etc
Opportunities to work and support our Local Communities
About Us
Set in one of London’s oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard.
With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design.
You will find us very centrally located and within walking distance from several tube stations:
Southwark tube station – 5-minute walk
Blackfriars tube station – 5-minute walk
Waterloo Station – 13-minute walk
London Bridge tube station – 15-minute walk
Role in our Family
Within Reception, key to your role:
To carry out the full check in and check out processes in a seamless manner.
To undertake Reception duties including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
Answering the telephone in a warm and friendly manner.
Ensure all guest complaints or issues are quickly resolved to maintain high quality customer service.
To deal with guest requests to ensure a comfortable and pleasant stay.
Administer all routes of reservations to ensure that room bookings are made and recorded accurately.
To ensure that all reservations and cancellations are processed efficiently.
To administer cash and floats in an accurate manner.
What Happens Next
Does the Reception role suit your skillset? Apply now, this takes second, you’ll just need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.