Job Description
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Receptionist you will work with the public and perform a variety of duties in the Cemeteries Customer Service Centre. Primary duties include:
Be the first contact for all inquiries for the City Cemeteries.
Provide customer service to families, funeral homes and contractors in person, telephone and email.
Respond to a variety of cemetery inquiries.
Verify burial information and input information into cemetery records and data base.
Order office supplies regularly to maintain adequate stock levels and ensure smooth day-to-day operations.
Handle invoice payments and inquiries.
Ensure appointments are recorded and handled promptly.
Aid in correspondence sent from Cemetery Administration.
File documents accurately and promptly to ensure proper organization and easy retrieval when needed.
Sell cemetery items (e.g. seasonal wreaths, urns, memorial items).
Assist families with locating graves.
Arrange display items for sale.
Qualifications
A High School Diploma or equivalency (e.g. GED) and at least 1 year of customer service experience in a high-volume environment.
Previous cash handling/cash register experience and a professional telephone manner while dealing with emotionally charged client circumstances is required.
Intermediate level of proficiency in Microsoft Office (Outlook, Word, Excel) is required.
Knowledge of more than one language would be considered an asset.
Success in this position requires strong communication skills, a working knowledge of grief processes and the ability to work with customers in varying stages of grief.
The applicant must possess the ability to work in a very stressful, high-volume environment while demonstrating sympathetic concern.
Strong customer service, organizational, attention to detail and accuracy along with multi-tasking skills are essential.
The successful applicant must be able to undertake duties with minimal supervision and contribute as a team player.
Pre-employment Requirements
A security clearance will be conducted.
Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Parks & Open Spaces
Position Type:1 Permanent
Location: 321+ 4 Street NW
Compensation: Pay Grade 5 $31.27 - 41.80 per hour
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: June 5, 2026
Job ID #: 312110
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As a Receptionist you will work with the public and perform a variety of duties in the Cemeteries Customer Service Centre. Primary duties include:
Be the first contact for all inquiries for the City Cemeteries.
Provide customer service to families, funeral homes and contractors in person, telephone and email.
Respond to a variety of cemetery inquiries.
Verify burial information and input information into cemetery records and data base.
Order office supplies regularly to maintain adequate stock levels and ensure smooth day-to-day operations.
Handle invoice payments and inquiries.
Ensure appointments are recorded and handled promptly.
Aid in correspondence sent from Cemetery Administration.
File documents accurately and promptly to ensure proper organization and easy retrieval when needed.
Sell cemetery items (e.g. seasonal wreaths, urns, memorial items).
Assist families with locating graves.
Arrange display items for sale.
Qualifications
A High School Diploma or equivalency (e.g. GED) and at least 1 year of customer service experience in a high-volume environment.
Previous cash handling/cash register experience and a professional telephone manner while dealing with emotionally charged client circumstances is required.
Intermediate level of proficiency in Microsoft Office (Outlook, Word, Excel) is required.
Knowledge of more than one language would be considered an asset.
Success in this position requires strong communication skills, a working knowledge of grief processes and the ability to work with customers in varying stages of grief.
The applicant must possess the ability to work in a very stressful, high-volume environment while demonstrating sympathetic concern.
Strong customer service, organizational, attention to detail and accuracy along with multi-tasking skills are essential.
The successful applicant must be able to undertake duties with minimal supervision and contribute as a team player.
Pre-employment Requirements
A security clearance will be conducted.
Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Parks & Open Spaces
Position Type:1 Permanent
Location: 321+ 4 Street NW
Compensation: Pay Grade 5 $31.27 - 41.80 per hour
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: June 5, 2026
Job ID #: 312110
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
