Receptionist

We Are

Due North manufactures high-quality refrigerated and frozen food merchandisers under the Minus Forty® & QBD brands. We offer innovative merchandising and business products, serving customers across North America and Europe. Our diverse range of commercial refrigeration units and customization capabilities have earned trust among ice cream vendors, frozen food merchants, and major food industry corporations. With over 30 years of experience, we are committed to customer success.

Your Opportunity

The purpose of this role is to greet visitors creating a favorable experience, answer phone calls, direct inquires to the appropriate departments or individuals, and to support AP/AR functions accordingly to improve efficiency and productivity.

Main Duties & Responsibilities

Assist departments administratively: data entry, creating spreadsheets, organizing and converting PDF documents.

Calculate and compile communication-related statistics, and prepare reports for management

Collect payments for orders, record transactions, and send items such as cheques or money orders for further processing

Compare and match carriers' waybills with invoices and/or purchase orders in order to verify accuracy, and then forward to be approved for payment

Create scripts for phone system and phone etiquette. Record and manage automated messages; welcome message, general voicemail and personal massage (company shutdown, stat holidays)

Maintain a presentable and professional organizational image: maintain cleanliness in front lobby, tidy meeting rooms before and after all meetings, monitor and maintain beverage supplies in boardroom

Manage food orders for meetings and expense to appropriate department’s budget

Manage office calendars: Coordinate with and assist employees with scheduling meetings in boardroom or meeting room.

Notify Purchasing when supplies of items are low

Perform general office duties such as filing, answering telephones, and handling routine correspondence

Perform reception duties, open incoming mail, clerical procedures, and manage files and records

Prepare invoices and shipping/customs documents

Receive and respond to customer complaints and report complaints to our VP of Sales and Marketing for complaint tracking and so corrective or preventative actions can be determined

Additional duties as assigned.

You Have

Completion of secondary school

Minimum 2 years’ experience in a similar position

Experience in refrigeration or similar equipment industry is beneficial