Job description
Job Summary

As the Receptionist Administrator you will be the first point of contact for SHI and you will handle the flow of people through the business in person, over the phone and email. You will ensure all reception based task are completely accurately, delivered with high quality and in a timely manner, also providing administrative support across the Operations team and functions.

This position is required to report to the SHI UK Milton Keynes office. This position reports into the Facilities & H&S Manager.

About Us

SHI UK has been established for over 20 years, growing from a small satellite office to now our EMEA headquarters, with the support from our International partners and colleagues. We offer the opportunity to progress and develop a career within the IT Industry while working in a diverse, fun environment containing a range of departments and specialisms.

With our organic growth and stability within the EMEA market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

SHI provide innovative solutions and world-class support, as standard, from over 30 offices throughout the U.S., the U.K, Republic of Ireland, Canada, France, Australia, Netherlands, Hong Kong and Singapore.

Responsibilities

Include but not limited to:
• Position would be stationed at SHI's Front Reception Desk
• Position requires punctual, dependable individual who is able to work both independently and also as part of a team.
• Answer phones in a professional manner and accurately route all calls coming in through the main switchboard to the appropriate SHI Representative.
• Maintaining all tasked related to SHI's Front Desk Reception position; including yet not limited to: Greet and assist all visitors to SHI in a professional and friendly manner, alerting their appropriate SHI Representative (utilizing systems in place and communication tools)
• Sorting and distributing all incoming mail, and personal parcels
• Monitoring and processing all outgoing mail
• Sorting and mailing all customer invoices; processing them through folding machine and then through the franking machine - checking for accuracy through the process and rerouting any late notices accordingly.
• Organizing, shipping, and tracking weekly overnight envelopes for SHI's on site reps
• Learning and utilizing company systems as a part of the workday; systems are used to route calls, mail, and general contact with SHI employees as well as various related tasks
• Providing coverage and help as necessary for the Facilities Operations team inclusive of some manual handling tasks.
• Ownership of stationery supplies/replenishment
• Processing all queries and renewals and procurement of parking permits
• Processing all none w2 courier shipments
• Carrying out visual workspace checks
• Implementing requests and arranging seating for new and former employees attending the office, Updating office seating plan. Liaising with Department managers to ensure all new starters are facilitated for.
• Arranging collections for employee’s equipment who have left the company and sending out new starter’s office Equipment, liaising with HR International and Employees to assist with shipping arrangements.
• Booking meeting rooms and requesting access for SHI employees for other SHI offices.
• Managing relevant soft services relating to the aesthetics of the environment reporting faults /issues as appropriate (cleaning/maintenance/vending machines) ensuring facilities manager is updated.
• Supporting contractors on site with any requirements to carry out work as necessary. Ensuring contractors are compliant with SHI regulations and SHI Health & safety Policy.
• Assist with ESG implementation with any issues and resolving them within the workplace in conjunction with Facilities manager.
• Ensure compliance and procedures are in place and report any H&S issues to Facilities Manager.
• Help oversee and ensure that any planned preventative maintenance programmes (PPM) are carried out effectively under the direction of the Facilities Manager.

Qualifications
• Minimum 1 years’ experience reception or administrative role
• 5 GCSE’s or equivalent at grades C and above to include English Language
• Knowledge of Microsoft Office; Excel, Word, Outlook

Required Skills
• Excellent verbal, written and face to face communication skills
• Ability to work well in a team or solo environment
• Ability to utilize technology as a part of workday

Preferred Skills And Experience
• Previous experience in a warehouse environment
• Previous experience with CRM or AX would be beneficial

Additional Information
• Business working hours are Monday to Friday, 09:00 to 17:00 with a 30-minute lunch break. However due to the nature of the role, with its international reach and shared projects, working outside of these hours to service business needs will occur occasionally, and employees are expected to be readily available in these eventualities.
• SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, ****** orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.

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