Job Description
Receptionist | Casual
Radisson Blu Hotel, London Canary Wharf East
Salary: £12.74 Per Hour
Job Type: Flexible
Hours: Flexible
Town: London
Situated on the east bank of the Thames, the four-star New Providence Wharf hotel is a modern luxury retreat near the world-famous O2 Arena, and just 20 minutes from the ExCel Centre and London City Airport.
We are currently recruiting for a Receptionist to join our Truly Talented team.
Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.
What we offer
£12.74 per hour
Zero hour contract - Various flexible hours available
Benefits
Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
Holiday leave depending on number of hours worked;
Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
A growing team with great training, progression, and promotion opportunities;
Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
Free meals while on shift;
Asâ¯a Receptionist, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.
You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.
You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.
Responsibilities of a Receptionist will include but are not limited to:
Be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
Complete check-in and check-out procedures accurately using Opera Cloud
Handle telephone, emails and face-to-face enquiries confidently and professionally
Assist with reservations, special requests, and room allocations
Follow all cash handling and billing procedures precisely
Comply with company uniform and grooming standards
Handle guest concerns calmly and professionally, resolving or escalating as needed
Follow the instructions of Team Leaders, the Reception Manager, and the Front Office Manager
Work closely with housekeeping, maintenance, F&B, C&B, and M&E teams to ensure smooth and efficient guest experiences
To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
Greet all guests with a warm and friendly approach, ensuring a great first impression
Uphold all safety, privacy, and GDPR standards
Promote the company values and behaviours at all times.
The ideal person for this role will be:
Minimum 1 year of experience in a receptionist or front desk role, in hospitality.
A confident communicator with a guest-first mindset
Someone who thrives in a busy, team-oriented environment
Strong attention to detail and time management
A problem-solver who takes initiative
Flexible with working hours, including weekends and bankholidays
Solid background in Opera Cloud is essential
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Canary Wharf East.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and ****** orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
Radisson Blu Hotel, London Canary Wharf East
Salary: £12.74 Per Hour
Job Type: Flexible
Hours: Flexible
Town: London
Situated on the east bank of the Thames, the four-star New Providence Wharf hotel is a modern luxury retreat near the world-famous O2 Arena, and just 20 minutes from the ExCel Centre and London City Airport.
We are currently recruiting for a Receptionist to join our Truly Talented team.
Reporting directly to the Front Office Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.
What we offer
£12.74 per hour
Zero hour contract - Various flexible hours available
Benefits
Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
Holiday leave depending on number of hours worked;
Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
A growing team with great training, progression, and promotion opportunities;
Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
Free meals while on shift;
Asâ¯a Receptionist, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.
You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.
You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.
Responsibilities of a Receptionist will include but are not limited to:
Be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
Complete check-in and check-out procedures accurately using Opera Cloud
Handle telephone, emails and face-to-face enquiries confidently and professionally
Assist with reservations, special requests, and room allocations
Follow all cash handling and billing procedures precisely
Comply with company uniform and grooming standards
Handle guest concerns calmly and professionally, resolving or escalating as needed
Follow the instructions of Team Leaders, the Reception Manager, and the Front Office Manager
Work closely with housekeeping, maintenance, F&B, C&B, and M&E teams to ensure smooth and efficient guest experiences
To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
Greet all guests with a warm and friendly approach, ensuring a great first impression
Uphold all safety, privacy, and GDPR standards
Promote the company values and behaviours at all times.
The ideal person for this role will be:
Minimum 1 year of experience in a receptionist or front desk role, in hospitality.
A confident communicator with a guest-first mindset
Someone who thrives in a busy, team-oriented environment
Strong attention to detail and time management
A problem-solver who takes initiative
Flexible with working hours, including weekends and bankholidays
Solid background in Opera Cloud is essential
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and Radisson Blu Hotel, London Canary Wharf East.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and ****** orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist | Casual position is now open for candidates interested in the Back Office Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
