Communication Skills:
• Clear verbal communication
• Active listening
• Polite and professional tone
• Written communication (emails, messages)
• Interpersonal Skills:
• Friendliness and approachability
• Empathy and understanding
• Patience and tolerance
• Conflict resolution
• Organizational Skills:
• Time management
• Multitasking
• Prioritization of tasks
• Attention to detail
• Customer Service:
• Ability to handle inquiries
• Problem-solving
• Positive attitude
• Flexibility and adaptability
• Technical Proficiency:
• Familiarity with office equipment (phones, printers, etc.)
• Basic computer skills
• Knowledge of relevant software (reservation systems, databases)
• Professionalism:
• Professional appearance
• Confidentiality
• Respect for privacy
• Dependability and reliability
• Teamwork:
• Collaboration with colleagues
• Support for team goals
• Willingness to assist others
• Sharing information and updates
• Adaptability:
• Ability to handle unexpected situations
• Flexibility in work schedule or tasks
• Openness to change and learning new skills
• Problem-Solving:
• Analytical thinking
• Resourcefulness
• Quick decision-making
• Ability to handle difficult situations calmly
• Cultural Sensitivity:
• Respect for diversity
• Awareness of cultural differences
• Sensitivity to various customs and traditions