At North Richmond Community Health (NRCH) we are proud to deliver courageous health and community services that collaboratively address health inequity. We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond. With access to a variety of flexible work arrangements, health and wellbeing activities and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world recognised community health solutions.

Full-Time, Fixed Term (5 months Maternity Leave Cover)
generous salary packaging options
strong connection to community and innovation

About The Role

The Receptionist will contribute to the achievements of NRCH’s aims and objectives by providing high-level reception, administrative, and information technology support to the Oral Health Program. This role requires working within a social model of health to create an inclusive and culturally appropriate client-focused environment.

Key Responsibilities:

Provide high-quality reception and waiting room services that are positive, courteous, and professional.
Handle client payments, appointments, interpreter bookings, and inquiries efficiently and accurately within the required systems, including referrals.
Collate statistical program information required for regular reporting, both internally and externally to NRCH.
Proactively and professionally carry out program administration duties to support the program, including end-of-day financial reconciliation and other duties as required.

About You

You are a dedicated professional with a passion for delivering exceptional customer service in a healthcare setting. Your strong communication skills, combined with your ability to manage multiple tasks in a fast-paced environment, make you an invaluable part of our team.

Key Selection Criteria:

Qualifications: Secondary/tertiary qualifications or equivalent experience.
Experience: At least 12 months of experience in a similar role within a public or private healthcare setting, with excellent customer service and complaint-handling experience.
Skills: High level of computer proficiency, including MS Office Suite and databases, with superior administrative and organizational skills.
Attributes: Ability to work with people from culturally diverse backgrounds, exemplifying professional and ethical conduct, with multilingual skills and the ability to speak a relevant community language being advantageous.

Closing Date for applications: 16 September 2024

For any questions, please contact [email protected]