About us:

At Colin Biggers & Paisley, we’re here to make a difference. We are a unique legal practice and we believe in what we do. This applies to the solutions we create for our clients, the contribution we make to our communities and the careers we build for our people.

We are lawyers of choice in the construction, property and insurance industries and maintain a strong presence in the areas of employment and safety, banking and finance, corporate and commercial and litigation and dispute resolution.

The Client Experience & Events Advisor plays a key role in the Brand, Clients & Markets team, developing and leading our client and market activities. You will join a collegiate, welcoming, well respected Brand, Clients & Markets team that works alongside the partners and practice to build the brand, position to win work and look after clients.

Our values of balance, respect, loyalty and integrity underpin everything we do. Our culture focuses on excellence without losing sight of work-life balance. We are committed to supporting the health, safety and wellbeing of our people.

We continually invest in our people with learning and development opportunities. We also offer other benefits such as health and fitness perks, rewards and recognition, complimentary massages and professional memberships.

We don’t just recognise our role as a corporate citizen, we put words into actions. The Colin Biggers & Paisley Foundation brings together our entire community offering and is comprised of three streams - pro bono legal services, volunteering and charitable contributions. To ensure maximum impact, the core strategy of our Foundation is to promote and protect the rights of women and children and Aboriginal and Torres Strait Islander peoples.

About the role:

We are seeking a Receptionist to join our Melbourne office. Your key responsibilities will include:

Opening and closing reception, ensuring all meeting rooms are prepared and ready for use.
Meeting and greeting clients and visitors.
Advising relevant staff of visitor arrivals and ensuring they arrive on time.
Answering switchboard and attending to all incoming calls and enquiries.
Taking messages and directing to the relevant partners and staff in a timely manner.
Coordinating conference room bookings via our online booking system.
Working in consultation with Office Services to ensure rooms are set up according to meeting room requirements.
Ensuring meeting refreshments and catering is coordinated through the corporate kitchen.
Preparing refreshments (tea/coffee/water) when required.
Ordering of catering for events and meeting requests.
Assisting with booking interstate business travel for staff, through our Travel Management company.
Managing and maintaining reception area ensuring all conference rooms are clean and tidy.
Liaising with IT and assisting in setting up equipment for room bookings.
Advising Payroll when employees have called in absent for the day.
Distributing, recording and issuing all security swipe cards.
Liaising with Office Services to report faults/defects.
Keeping track of available offices for interstate staff visitors.
Coordinating monthly massage schedule for staff.
Assisting Office Services on an ad-hoc basis.
Any other tasks which assist or support the practice and is requested by the partners, management or clients of CBP from time to time.



About you:

Essential Competencies

2-3 years' experience in a similar role and environment at a professional services business.
Previous experience with a busy switchboard (within a legal environment would be preferred).
Intermediate knowledge of MS Office programmes.
Familiarity with Zoom (or similar) and iManage an advantage.
Professional, corporate presentation.
Excellent verbal and written communication skills.
Ability to communicate with staff and clients at all levels.
Ability to work under pressure, respond promptly, effectively and remain calm.
Ability to prioritise and successfully complete projects.
Excellent interpersonal skills.
Focus on providing a high level of client service to internal and external clients.
Focus on working as part of a team to meet key accountabilities.



Personal Attributes

Proactive and positive attitude.
Ability to work under pressure.
Possess a service-oriented focus with the ability to professionally communicate and deal with people at all levels, including internal and external clients.
Maintain an energetic, open, honest, friendly and professional approach regarding all aspects of the firm’s activities.
Ability to exercise initiative, judgment and maintain confidentiality.



Join the team:

Our culture focuses on excellence without losing sight of work-life balance. We work hard for our clients but we also make sure we put our people first. Whether it's taking advantage of our discounted gym memberships across Australia, joining one of our all-star sports teams or enjoying a complimentary massage, Colin Biggers & Paisley offers a suite of unique employee benefits.

Our people are given every opportunity for both career progression and personal growth. We continually invest in our people and support and encourage them as they grow within the practice.

Inclusion and Diversity is a priority for us. “Diversity” to us means diversity in gender, age, ethnicity, religion, ****** orientation and ability, and “inclusion” for us means inclusion for all. We are committed to fostering a truly diverse workforce that is inclusive of everyone. Our aim is to be recognised as a leading provider of inclusion and diversity in the legal profession.

We welcome applications from all backgrounds regardless of gender identity, age, ****** orientation, disability or ethnicity.

We look forward to receiving your application.