Job Description
Job description
About The Role
The Receptionist and Office Administrator role at Intercity is a vital front-of-house function, serving as the first point of contact and representation of our business. We are seeking an exceptional individual to lead the customer experience for visitors at our head office. This role is pivotal in providing comprehensive administrative support to the business, managing a variety of tasks including copying, note-taking, and colleague travel arrangements. Additionally, the role involves managing customer calls by answering and directing them in a professional manner, as well as handling purchasing tasks.
This will include but is not limited to:
Switchboard Management : Ensure all calls are welcomed and directed to the correct person or team efficiently and professionally.
Visitor Hosting : Greet and sign in visitors, ensuring they have a positive and seamless experience from arrival to departure.
Travel Arrangements : Book hotels and travel for colleagues, ensuring all arrangements are accurate and meet their needs.
Administrative Support : Perform various administrative tasks such as copying, note-taking, and managing the office admin mailbox.
Reception Area Maintenance : Keep the reception area tidy, presentable, and well-stocked with necessary supplies.
Office Security : Follow safety and security procedures, controlling access via the reception desk to maintain a secure environment.
Calendar Management : Update calendars, schedule meetings, and manage meeting room setups to ensure smooth operations.
Event Support : Assist with event planning and coordination, including venue booking, vendor liaison, and on-the-day support.
Stock Management : Conduct stock checks and manage weekly food shops and meeting room lunches.
Ad hoc Purchasing : Handle additional purchasing tasks as needed to support office operations.
Working Hours
Monday to Friday: 8:30 AM to 5:00 PM
Skill and experience:
Administrative Experience : 1-3 years of experience in an administrative or receptionist role.
Customer Service : Proven experience in customer service roles.
Technical Proficiency : Familiarity with Microsoft Office (Word, Excel, Outlook) and office equipment (printers, copiers).
Industry Knowledge : Understanding of office management procedures and basic accounting principles.
About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference
Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with
we are really proud of our achievements so far:
Customer Net Promoter Score of +85
Gold Award Investors in People Accreditation
3-star World Class Best Companies accreditation, and for 2026, 2026 and 2026:
The no. 1 best telecoms company to work for
The +th best company to work for in the Midlands
The 34thbest large company to work for in the UK
Platinum Eco Vadis rating
We select candidates with the right skills, experience and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to preemployment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications.?We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
TPBN1_UKTJ
About The Role
The Receptionist and Office Administrator role at Intercity is a vital front-of-house function, serving as the first point of contact and representation of our business. We are seeking an exceptional individual to lead the customer experience for visitors at our head office. This role is pivotal in providing comprehensive administrative support to the business, managing a variety of tasks including copying, note-taking, and colleague travel arrangements. Additionally, the role involves managing customer calls by answering and directing them in a professional manner, as well as handling purchasing tasks.
This will include but is not limited to:
Switchboard Management : Ensure all calls are welcomed and directed to the correct person or team efficiently and professionally.
Visitor Hosting : Greet and sign in visitors, ensuring they have a positive and seamless experience from arrival to departure.
Travel Arrangements : Book hotels and travel for colleagues, ensuring all arrangements are accurate and meet their needs.
Administrative Support : Perform various administrative tasks such as copying, note-taking, and managing the office admin mailbox.
Reception Area Maintenance : Keep the reception area tidy, presentable, and well-stocked with necessary supplies.
Office Security : Follow safety and security procedures, controlling access via the reception desk to maintain a secure environment.
Calendar Management : Update calendars, schedule meetings, and manage meeting room setups to ensure smooth operations.
Event Support : Assist with event planning and coordination, including venue booking, vendor liaison, and on-the-day support.
Stock Management : Conduct stock checks and manage weekly food shops and meeting room lunches.
Ad hoc Purchasing : Handle additional purchasing tasks as needed to support office operations.
Working Hours
Monday to Friday: 8:30 AM to 5:00 PM
Skill and experience:
Administrative Experience : 1-3 years of experience in an administrative or receptionist role.
Customer Service : Proven experience in customer service roles.
Technical Proficiency : Familiarity with Microsoft Office (Word, Excel, Outlook) and office equipment (printers, copiers).
Industry Knowledge : Understanding of office management procedures and basic accounting principles.
About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference
Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with
we are really proud of our achievements so far:
Customer Net Promoter Score of +85
Gold Award Investors in People Accreditation
3-star World Class Best Companies accreditation, and for 2026, 2026 and 2026:
The no. 1 best telecoms company to work for
The +th best company to work for in the Midlands
The 34thbest large company to work for in the UK
Platinum Eco Vadis rating
We select candidates with the right skills, experience and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to preemployment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications.?We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
TPBN1_UKTJ
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist Office Administrator position is now open for candidates interested in the Office Assistant Jobs sector. This role in Birmingham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.
