Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Organisational skills
Hospitality
Front desk
Customer service
Do you have experience in Organisational skills?
Job details
Here’s how the job details align with your profile.
Pay
£13 an hour
Shift and schedule
Weekend availability
Holidays
Location
Birmingham B3 3AX
Benefits
Pulled from the full job description
Employee discount
Full job description
Receptionist - PT
Birmingham
Salary: £13.00 per hour + SERVICE CHARGE
THE BRAND
At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…
The Role
As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their visit. You’ll deliver a warm, efficient, and memorable welcome while managing bookings, answering queries, and supporting the smooth flow of guests throughout the venue.
This is a guest-facing role that suits someone confident, friendly, and passionate about great service in a fast-paced environment.
Key Responsibilities:
Welcome guests with a friendly, professional, and energetic approach
Manage guest check-ins, bookings, and walk-ins using our booking systems
Handle phone, email, and in-person enquiries clearly and confidently
Provide information about racing experiences, food & drink, and events
Coordinate with Floor, Bar, and Guest Experience teams to ensure smooth guest flow
Process payments and handle cash/card transactions accurately
Resolve minor guest issues promptly, escalating when necessary
Maintain a clean, organised, and professional reception area
Follow company policies, health & safety, and brand standards at all times
What We Are Looking For:
Previous customer service or reception experience (hospitality or leisure preferred)
Confident communicator with a warm, welcoming personality
Strong organisational skills and attention to detail
Comfortable using booking systems, tills, and basic computer software
Ability to stay calm and professional in busy, high-energy environments
Flexible availability, including evenings, weekends, and bank holidays
A genuine passion for delivering exceptional guest experiences
Interest in F1®, gaming, or experiential entertainment is a bonus (but not essential)
What We Offer:
Competitive hourly pay
Fun, fast-paced working environment
Staff discounts on food, drink, and racing experiences
Ongoing training and development
Opportunities to progress within a growing, exciting brand
Equal Opportunities
Here’s how the job qualifications align with your profile.
Skills
Organisational skills
Hospitality
Front desk
Customer service
Do you have experience in Organisational skills?
Job details
Here’s how the job details align with your profile.
Pay
£13 an hour
Shift and schedule
Weekend availability
Holidays
Location
Birmingham B3 3AX
Benefits
Pulled from the full job description
Employee discount
Full job description
Receptionist - PT
Birmingham
Salary: £13.00 per hour + SERVICE CHARGE
THE BRAND
At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first-ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non-fans alike. F1® Arcade venues provide an immersive, state-of-the-art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…
The Role
As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their visit. You’ll deliver a warm, efficient, and memorable welcome while managing bookings, answering queries, and supporting the smooth flow of guests throughout the venue.
This is a guest-facing role that suits someone confident, friendly, and passionate about great service in a fast-paced environment.
Key Responsibilities:
Welcome guests with a friendly, professional, and energetic approach
Manage guest check-ins, bookings, and walk-ins using our booking systems
Handle phone, email, and in-person enquiries clearly and confidently
Provide information about racing experiences, food & drink, and events
Coordinate with Floor, Bar, and Guest Experience teams to ensure smooth guest flow
Process payments and handle cash/card transactions accurately
Resolve minor guest issues promptly, escalating when necessary
Maintain a clean, organised, and professional reception area
Follow company policies, health & safety, and brand standards at all times
What We Are Looking For:
Previous customer service or reception experience (hospitality or leisure preferred)
Confident communicator with a warm, welcoming personality
Strong organisational skills and attention to detail
Comfortable using booking systems, tills, and basic computer software
Ability to stay calm and professional in busy, high-energy environments
Flexible availability, including evenings, weekends, and bank holidays
A genuine passion for delivering exceptional guest experiences
Interest in F1®, gaming, or experiential entertainment is a bonus (but not essential)
What We Offer:
Competitive hourly pay
Fun, fast-paced working environment
Staff discounts on food, drink, and racing experiences
Ongoing training and development
Opportunities to progress within a growing, exciting brand
Equal Opportunities
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist - PT position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Birmingham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
