Receptionist - YHA Brisbane City
Location
Brisbane QLD
Benefits
Pulled from the full job description
Employee assistance program
Full job description
Be part of a collaborative team that values excellence and innovation
$24.98 Hospitality award rate + penalty rates
Discounts on accommodation, travel & tours
YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.
YHA Brisbane City is a 380-bed property located in the heart of the city providing comfortable and affordable accommodation and experiences to groups and independent travellers from around the world. This modern property offers a range of private and co-living accommodation rooms as well as an onsite cafe, rooftop pool and bar, co-working space, and wellness centre. Our crew of approximately 50 passionate and hardworking team members pride themselves on creating a welcoming and inclusive environment for guests and each other.
About the role:
We're seeking a part-time Front Desk Extraordinaire—someone with a vibrant spirit and a passion for providing exceptional customer service. This role involves fostering a friendly and lively atmosphere, responding to guest inquiries with helpful local insights, ensuring seamless check-ins and check-outs, and offering vital information to ensure a pleasant stay. Additionally, the successful candidate will resolve any guest concerns or disputes, escalating them to management when necessary.
What are we looking for:
Previous experience in front desk reception, customer service in an accommodation setting
Good time management skills and the ability to work well under pressure
Flexible availability 24/7 roster including night shifts, weekends and public holidays
Excellent communication skills verbal and written
Full Australian working rights with no restrictions
What’s in it for you:
Access to benefits and discounts across the YHA national network of properties
Professional development and career opportunity support across the YHA organisation and network
Yearly social events to the snowy mountains and other locations for team building and fun!
We embrace diversity, celebrate the cultural holidays that are important to you
Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program
Good people tend to know good people, so if you know someone with the skills and values we are looking for, we have a great candidate referral program
Our Culture:
At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity
Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business
Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability
Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture
Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA
We encourage Aboriginal and Torres Strait Islander people to apply.