Job description
Receptionist/Administration Assistant

Edinburgh Hair Centre

PART TIME – PERMANENT - IMMEDIATE START

The Role

Our Edinburgh Hair Centre is recruiting for an experienced Receptionist who is naturally personable, warm and welcoming. An excellent communicator, you will be our front of house representative and the first port of call for our valued clients and visitors. You will be truly customer focused and will dedicate yourself to maintaining our first-class reputation in hair loss.

You will also support our busy office team with general administrative tasks showing strong organisation skills and excellent time management. Full training will be provided on all relevant administrative processes, setting you up to succeed.

Recently relocated to Orchard Brae House in the heart of Edinburgh, our stunning new Hair Centre offers our valued clients our excellent services in a deluxe and serene environment.

If you excel in all areas of customer relations, then apply now.

Responsibilities

· Warmly greeting clients upon their arrival, consistently displaying courtesy & discretion

· Assisting the Office team with their workload, adopting a ‘nothing is too much trouble’ attitude

· Scheduling and confirming appointments via the salon CRM system, phone & e mail queries and salon WhatsApp, maintaining detailed and accurate client records

· Competently informing clients about all in house and web-based services, products and offers

· General office administration

· Accurate payment processing

· Stock control including regular stock counts, ordering and transfers

Skills/Experience

· Minimum 2 years receptionist experience essential

· Minimum 2 years’ experience in office administration essential

· Strong working knowledge of Microsoft Office, particularly Excel

The Candidate

· Delivers an outstanding first impression every time

· A positive and professional team player in every sense

· Exceptional communication skills

· High standard of personal presentation

· An empathetic people person who instinctively calms a stressful situation

· Embraces a culture where we work ‘as a family’

Our Offer

· Starting salary £12,790 per annum

· 3 days a week, Wednesday & Friday 9 am to 5 pm, Saturdays 9 am to 4 pm

· Flexible approach to occasional holiday/sickness cover

· Discretionary, monthly targeted bonus scheme

· Company sick pay

· Staff discount

· Uniform provided

· Employee Assistant Program dedicated to employee well-being

· Company social events

· Refer a Friend Scheme

· Workplace pension

· Cycle to work scheme

· 20 days holiday plus bank holidays (pro rata)

· Birthday off (after 6 months employment)

Additional benefits

This includes full access to all Orchard Brae amenities which promote well-being in the workplace:
• Fully equipped gym open Monday – Friday 7.30 am to 8 pm
• Fitness Suite offering yoga and relaxation
• Wellness Suite with soft furnishings, sofas & a library providing a sanctuary to relax & recoup
• The Sanctuary Garden for relaxation within nature
• Access to E-bikes & secure bike storage
• Monthly Health and Well-being talks delivered by qualified doctors providing advice Men’s & Women’s health

Data protection statement:

Your details may be used for recruitment purposes to contact you about this and other opportunities. We may also use your personal data provided via your application and or CV, to produce internal reports on information which may include number of applicants and to demonstrate equal opportunities. We will not pass your information on to third parties.

The Company:

We form part of the world renowned Aderans Group founded in 1968 with operations across Asia, America and Europe. The Aderans Group is a global leading provider of total hair loss solutions and at the forefront of research and development in the market, providing the latest most advanced innovations in hair replacement technology.

With 7 retail salons nationwide, 800 wholesale customers and a successful e-commerce we are one of the leading suppliers and specialists in total hair solution in the UK

Through the sheer dedication and understanding on hair, beauty and health we strive to make customers look and feel their best. Our motto - to fill the globe with smiles.

Job Types: Part-time, Permanent

Pay: From £12,790.00 per year

Expected hours: 21.5 per week

Additional pay:
• Performance bonus

Benefits:
• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• On-site gym
• Referral programme
• Sick pay

Schedule:
• Day shift
• Every weekend

Education:
• GCSE or equivalent (preferred)

Experience:
• Customer service: 2 years (required)
• Administrative experience: 2 years (required)

Work Location: In person