Job description
Location: Brighton

About the company:

With perhaps the strongest regulatory framework in the world to protect the fertility patients, as well as to ensure safe handling, tracking and tracing of all reproductive cells, the UK has become a global centre for innovation and a growing global destination for fertility services. With the extended long-term storage now allowed up to 55 years, the need for biorepository grade specimen management has never been more urgent.

JD Healthcare is one of the UK’s leading private healthcare companies, within the fertility sector, with premier locations at London’s famous Harley Street and London Bridge. Our brands (London Women’s Clinic, London Egg Bank, London Sperm Bank and Kind) have helped thousands of people start families over the years.

About the role:

An exciting opportunity has arisen for a highly motivated Receptionist/Cashier to join our team in Brighton. This is a new site for London Women’s Clinic and we are excited to bring a team together to execute a high class service for our patients.

We are looking for a friendly, flexible and person-centred individual with great attention to detail and an excellent team player to join the team and support the running of the clinic.

This is a part-time role working a minimum of 15-hours per week.

Job specification:

The job will take the important role of representing the clinic as the first point of physical contact. Ensuring patients are comfortably greeted and liaise between all on site departments to satisfy our patient’s needs.

You will need to ensure the clinic runs smoothly, appointments are kept to time, payments are captured and consumables/stock is managed.

As you become more confident with our treatment options, you will be able to talk through costs with patients.

You will support the Drs with their letter dictation uploading and the nurses with required patients on internal systems, for which full training will be provided.

You will be required to work occasional weekends.

Person specification:
• The applicant should have at least 2 years of customer service/billing experience. Attention to detail.
• Ability to multitask, and know how to prioritise daily activities, while following the established protocols and procedures.
• Strong communication and organisational skills.

Knowledge/Skills/Experience/Qualifications:
• Previous experience working with a client or patient database.
• Excellent telephone manner
• Minimum 1 years’ experience working in an administrative, support or front of house position
• Demonstrated knowledge of Customer Experience related work
• Strong attention to detail and ability to adhere to procedures and protocols
• Basic scientific principles in reproductive medicine and biology is an advantage

Qualifications:
• Medical Administrator: 2 years (Preferred)
• Sales and Customer Service: 2 years (Preferred)

Benefits:
• 24 days’ Annual Leave plus public Bank Holidays (based on full time 40-hour week)
• Life Assurance
• Childcare vouchers
• Learning opportunities
• Pension plan

Equality, Diversity & Inclusion:

We at London Women's Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women's Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information:
• As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check.
• We will request two professional references from candidates.
• All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.

Job Type: Part-time

Pay: £25,000.00 per year

Schedule:
• Day shift

Ability to commute/relocate:
• Brighton: reliably commute or plan to relocate before starting work (required)

Experience:
• Customer service: 2 years (required)
• Administrative experience: 2 years (required)
• Sales: 1 year (required)

Work Location: In person

Application deadline: 04/10/2024