Job highlights
Identified by Google from the original job post
Qualifications
High school diploma or the equivalent
Driver's License
Ability to read and comprehend instructions and information
Excellent communication skills
Ability to meet company's production and quality standards
on a regular basis
on a regular basis
10 lbs to 25 lbs
Reaching and/or lifting overhead
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
infrequently
Understand the terminology of the business and keep abreast of technology changes in products and services
Responsibilities
The CSI Representative assist in the overall positive rating of our dealership's 'Customer Service Index by ensuring the highest level of satisfaction to customers
This position works with sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales
Experience working with and administering Customer Satisfaction Index questionnaires and or surveys is a plus
move throughout the company facility for most of the shift
spend time indoors in air-conditioned areas
Bending, twisting and/or stooping
Kneeling and/or Squatting
Lifting
Climbing
Pushing and Pulling
Devote himself/herself to insuring satisfaction to customers
Review and analyze actions at the end of each day, week, month, and year to determine how to better service customers
Multi-task oriented, excellent communication and problem solving skills
Ability to process data and organize it for management analysis
Attend company meetings as required
Follow lawful directions from supervisors
Understand and follow work rules and procedures
Participate in performance management
Uphold the company's non-disclosure and confidentiality policies and agreements
Work evening, weekend and holiday work hours as required
Ability to administer Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionaires
Communicate results of CSI to management and employees
By defining scores and grading dealership based on graded scale
Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department
Ability to effectively communicate with customers via face-to-face, phone, or by other means of communication
Conduct telephone and in-person transactions courteously and promptly
Understand the terminology of the automobile business and keep abreast of technology changes in the product
Attend pertinent training and stay current with with sales department concerns and sales techniques
Job description
The CSI Representative assist in the overall positive rating of our dealership's 'Customer Service Index by ensuring the highest level of satisfaction to customers. This position works with sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.

Qualifications

Education

High school diploma or the equivalent.

Licenses

Driver's License

Specialized

Experience working with and administering Customer Satisfaction Index questionnaires and or surveys is a plus.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

Kneeling and/or Squatting

infrequently

Lifting

10 lbs to 25 lbs

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Review and analyze actions at the end of each day, week, month, and year to determine how to better service customers.

Multi-task oriented, excellent communication and problem solving skills.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Ability to process data and organize it for management analysis.

Attend company meetings as required.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Uphold the company's non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Ability to administer Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionaires.

Communicate results of CSI to management and employees. By defining scores and grading dealership based on graded scale.

Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department.

Ability to effectively communicate with customers via face-to-face, phone, or by other means of communication.

Conduct telephone and in-person transactions courteously and promptly.

Understand the terminology of the automobile business and keep abreast of technology changes in the product.

Attend pertinent training and stay current with with sales department concerns and sales techniques.

.