Job Description
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.
We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across locations.
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Business Analyst- Job Description
The purpose of this role is to develop user requirements, enable meeting the acceptance criteria collaborate between business domain experts, product owners, project managers, development teams, operational groups and interact with external customers in ensuring successful project implementation.
Roles & Responsibilities:
• Using storyboarding, task analysis, user research tasks and use appropriate tools and techniques to capture and develop user requirements
• Assisting with the creation and design of process flows, journey maps, etc. that can facilitate the understanding of sales customer journey
• Developing user requirements and managing product backlogs
• Collaborate with Product Owners, Project Managers to sign off requirements
• Liaising with relevant channel teams, technology teams, digital teams, legal, risk and compliance teams, to document design options and recommendations
• Identifying opportunities for straight through approval processing through data automation and workflow automation
• Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria
• Assist the business parties with the change management activities to ensure successful project implementation
Qualifications
Qualifications & Certifications:
• Experience in delivering digital solutions such as RPA, Workflow, AI, etc.
• UX experience is appreciated to assist in wireframing of solutions
• Proven experience and expertise in business analysis
• Agile methodology and ways of working experience
• Ability to build strong relationships with stakeholders based on a good understanding of their objectives and the services they require to meet those objectives
• Ability to think innovatively to find creative solutions, with a proactive approach to problem solving
• Strong analytical skills and the ability to operate effectively with ambiguous and incomplete data
• Advanced understanding of business analysis techniques and processes
• Experience in developing business case, business requirements, and impact assessments
Additional Information
Minimum Experience & Educational qualification:
• Bachelor’s degree in business/finance or relevant fields
• Minimum work experience of 2 to 5
• Domain specific work experience of at least 2 years
• Work experience in sales force would be an advantage
• Must possess knowledge of advanced roadmaps like JIRA/Confluence
• Advanced knowledge of end to end systems
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.
We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across locations.
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Business Analyst- Job Description
The purpose of this role is to develop user requirements, enable meeting the acceptance criteria collaborate between business domain experts, product owners, project managers, development teams, operational groups and interact with external customers in ensuring successful project implementation.
Roles & Responsibilities:
• Using storyboarding, task analysis, user research tasks and use appropriate tools and techniques to capture and develop user requirements
• Assisting with the creation and design of process flows, journey maps, etc. that can facilitate the understanding of sales customer journey
• Developing user requirements and managing product backlogs
• Collaborate with Product Owners, Project Managers to sign off requirements
• Liaising with relevant channel teams, technology teams, digital teams, legal, risk and compliance teams, to document design options and recommendations
• Identifying opportunities for straight through approval processing through data automation and workflow automation
• Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria
• Assist the business parties with the change management activities to ensure successful project implementation
Qualifications
Qualifications & Certifications:
• Experience in delivering digital solutions such as RPA, Workflow, AI, etc.
• UX experience is appreciated to assist in wireframing of solutions
• Proven experience and expertise in business analysis
• Agile methodology and ways of working experience
• Ability to build strong relationships with stakeholders based on a good understanding of their objectives and the services they require to meet those objectives
• Ability to think innovatively to find creative solutions, with a proactive approach to problem solving
• Strong analytical skills and the ability to operate effectively with ambiguous and incomplete data
• Advanced understanding of business analysis techniques and processes
• Experience in developing business case, business requirements, and impact assessments
Additional Information
Minimum Experience & Educational qualification:
• Bachelor’s degree in business/finance or relevant fields
• Minimum work experience of 2 to 5
• Domain specific work experience of at least 2 years
• Work experience in sales force would be an advantage
• Must possess knowledge of advanced roadmaps like JIRA/Confluence
• Advanced knowledge of end to end systems
💡 Quick Summary
Seeking a career-building opportunity? The REF3+3+0H | Business Analyst | | Female Candidates only position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
