Job Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
We are seeking a skilled professional with a background in desktop support to join our team as an RPA Blue Prism Bot Infrastructure Support Specialist. In this role, you will leverage your expertise to ensure the smooth operation and maintenance of our RPA Blue Prism bots and associated infrastructure.
Responsibilities:- Monitor and maintain the health and performance of RPA Blue Prism bots and infrastructure.
- Utilize your desktop support background to respond to alerts and resolve issues related to bot failures or performance issues.
- Collaborate with RPA developers to deploy new bots and updates, ensuring compatibility and stability.
- Document configuration changes, troubleshooting steps and operational procedures.
- Leverage your desktop support skills to perform regular audits and maintenance tasks to ensure optimal bot performance and security.Requirements:
- Should have proficiency in Active Directory management, including user accounts, groups, and policies.
- Experience with network troubleshooting and support, including TCP/IP, DNS, DHCP, etc.
- Knowledge of Windows 10 and Windows 11 support, including deployment, configuration, and troubleshooting.
- Familiarity with desktop application support, including Microsoft Office 365 applications (Outlook, Word, Excel, etc.).
- Ability to manage and troubleshoot registry settings and Group Policy updates.
- Familiarity with ITIL practices or similar frameworks is a plus.
- Knowledge/Experience with Macro and Power BI is an added advantage.
Qualifications
Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent work experience).
Proven experience in desktop support or technical support roles, preferably in an enterprise environment
Job Description
We are seeking a skilled professional with a background in desktop support to join our team as an RPA Blue Prism Bot Infrastructure Support Specialist. In this role, you will leverage your expertise to ensure the smooth operation and maintenance of our RPA Blue Prism bots and associated infrastructure.
Responsibilities:- Monitor and maintain the health and performance of RPA Blue Prism bots and infrastructure.
- Utilize your desktop support background to respond to alerts and resolve issues related to bot failures or performance issues.
- Collaborate with RPA developers to deploy new bots and updates, ensuring compatibility and stability.
- Document configuration changes, troubleshooting steps and operational procedures.
- Leverage your desktop support skills to perform regular audits and maintenance tasks to ensure optimal bot performance and security.Requirements:
- Should have proficiency in Active Directory management, including user accounts, groups, and policies.
- Experience with network troubleshooting and support, including TCP/IP, DNS, DHCP, etc.
- Knowledge of Windows 10 and Windows 11 support, including deployment, configuration, and troubleshooting.
- Familiarity with desktop application support, including Microsoft Office 365 applications (Outlook, Word, Excel, etc.).
- Ability to manage and troubleshoot registry settings and Group Policy updates.
- Familiarity with ITIL practices or similar frameworks is a plus.
- Knowledge/Experience with Macro and Power BI is an added advantage.
Qualifications
Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent work experience).
Proven experience in desktop support or technical support roles, preferably in an enterprise environment
💡 Quick Summary
Seeking a career-building opportunity? The REF40016N | Senior Associate | Desktop Support | Pune position is now open for candidates interested in the Event Management Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.