Referral Co-ordinator/Receptionist

To prioritise all correspondence and work from the referral coordinator task list To communicate and liaise between all colleagues To use the computer on a daily basis to type and save all correspondence using the Practice clinical system To use Word software for any miscellaneous typing and private medical reports as required Enter all correspondence on to the Practice clinical system using read codes where appropriate and to log all referrals To type any invoices as required Deal with solicitors letters and third-party requests for information or copies from patient medical records and passing to a GP for action where appropriate. Keep the system up to date and deal with letters and invoices Arrange appointments as requested and take messages when appropriate. Deal with any telephone enquiries and always answer the telephone with a polite and professional manner Use GP Assist to communicate with patients Check on all urgent referrals that have been sent and that they have been received on ERS Perform any reasonable administrative tasks as requested Maintain any personal correspondence files as required by the Practice Recording and billing of Insurance/Medical reports To assist in the cancellation of surgeries due to sickness etc by contacting patients and to re-appoint either by letter or telephone To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner Make appointments for patients with the doctors, nurses and other members of the primary healthcare team on the computer Deal with telephone queries, test results Scan and read code patient documentation (document management) Operate repeat prescription system as directed